yes, different mail servers products (commercial or free/opensource) have a trace tool, to trace a message in one query from the entry point to the final delivery.

That would save indeed a lot of work when troubleshooting issues for customers.

Michael,

Thanks for the suggestion!  I've submitted this as a feature request for you.

I wholeheartedly support this idea. Call me selfish for wanting some better admin tools even at the expense of some new feature for customers... Similar to what Michael wrote, when a customer calls with an issue requiring me to track down user IDs/IP addresses/delivery issues/etc. I spend an inordinate amount of time (too often on the server console) digging through various text log files using Notepad++ (excellent tool btw) trying to search for specific bits of data in order to come up with an answer.

There has to be a better way!