New Expanded Log Analyzer
Idea shared by Michael Muller - 1/6/2020 at 11:33 AM
Under Consideration
Even when the free SM log analyzer was working (back in v15 for me) it was still a bit of a chore to discover the source of any delivery or receiving issues for my customers. With the various logs that are generated for each service, linking them together was a multiple-file, write-things-on-paper task that generally took a bit of doing.

What would be AWESOME, and I'm sure every SM customer would back me up on this, is a new, comprehensive log analyzer that would cross-link process threads, including Declude logs, for any email address on any given day. And, if possible, build a database, either on ST's servers as a collective KB or locally, for all delivery and reception issues.

Some givens:

  • You know your logs better than anyone
  • You know what email delivery issues there are out there, in general
  • You have a ton of customers that would gladly participate in a shared KB DB on same
I would even pay an annual fee to have this capability, as it will save me MANY HOURS, collectively, over the year. No more looking through multiple logs, and tracking down esoteric issues on the web. And, who knows, maybe if multiple customers are confronted by the same issues to the same third party email server, such as EarthLink and others, solutions tailored for SM servers would be invaluable.

For the icing on this cake, it would be great if this shared KB were to provide insightful alerts to the server admin, ie; your certificates are out of date and 25% of your customers are unable to email servers x, y and z.

THAT would be a godsend.
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Montague WebWorks
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yes, different mail servers products (commercial or free/opensource) have a trace tool, to trace a message in one query from the entry point to the final delivery.

That would save indeed a lot of work when troubleshooting issues for customers.



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Employee Replied
Employee Post
Michael,

Thanks for the suggestion!  I've submitted this as a feature request for you.
2
I wholeheartedly support this idea. Call me selfish for wanting some better admin tools even at the expense of some new feature for customers... Similar to what Michael wrote, when a customer calls with an issue requiring me to track down user IDs/IP addresses/delivery issues/etc. I spend an inordinate amount of time (too often on the server console) digging through various text log files using Notepad++ (excellent tool btw) trying to search for specific bits of data in order to come up with an answer.

There has to be a better way!

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