Beta 7306 - Strange issue with Attachments

Problem reported by Shaun Peet - 1/3/2020 at 8:30 AM

Resolved

I've enabled MAPI for my own account, went pretty smoothly until I received a rather important email last night which had an attachment. The issue is that in webmail the attachment is available and downloads fine, in Outllook the messages lists shows that the email has an attachment, but the email details pane does not show the attachment and there's no way to download it.

Outllook Version:

Outlook Message List - note there are two emails with attachments showing in the list of messages. Here is one from earlier which DOES work normally:

And here's the more recent message which shows in the message list that there is an attachment but when viewing the message it's not there:

And that same message within the webmail showing that there's an attachment in the attachment tab, and that it can be downloaded just fine:

9 Replies

Reply to Thread

echoDreamz Replied

1/3/2020 at 11:19 AM

Not related, but is your client downloading new messages automatically or manually?

Shaun Peet Replied

1/3/2020 at 11:58 AM

Automatically

Larry Duran Replied

1/6/2020 at 8:56 AM

Employee Post

Hey Shaun, do you happen to know what client that email was sent from? Also, if you're able to, can you IM me the raw email text and maybe that will help us understand what's going on. Thanks.

Larry Duran Product Manager SmarterTools Inc. www.smartertools.com

Larry Duran Replied

1/6/2020 at 8:59 AM

Employee Post

Also, what type of attachment is it (pdf, jpg, doc, etc.)?

Larry Duran Product Manager SmarterTools Inc. www.smartertools.com

Shaun Peet Replied

1/6/2020 at 9:53 AM

Hi Larry,

Just sent a PM as well. The attachment is a pdf document in this case.

Shaun

Larry Duran Replied

1/6/2020 at 4:30 PM

Employee Post Marked As Resolution

I was able to reproduce the issue with Shaun's help so we'll take a look at the cause this week and we'll keep everyone informed. At a quick glance it appears to be an error in MAPI only.

Larry Duran Product Manager SmarterTools Inc. www.smartertools.com

Shaun Peet Replied

1/8/2020 at 2:29 PM

Do we have an estimate on when a build with this fix will be released?

Larry Duran Replied

1/8/2020 at 2:34 PM

Employee Post

Hey Shaun, I'm not sure when the next release will be but I do have this issue resolved. If I had to guess we might have something going out to the public next week.

Larry Duran Product Manager SmarterTools Inc. www.smartertools.com

Larry Duran Replied

1/9/2020 at 10:36 AM

Employee Post

Hey Shaun, last I heard, we might release a build tomorrow with this fix included.

Larry Duran Product Manager SmarterTools Inc. www.smartertools.com

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