The MAPI/EWS app password should be the correct setting to use. Outlook/MAPI uses EWS to get some information MAPI doesn't supply natively. I think the the MAPI (Outlook 2013+ for Windows) is one of the older app password settings. Hey Chris can you send me that user's settings.json file? My guess is we're not removing the old setting so it still shows up in webmail. If I can view the file then we can clean this up in a future release.
Larry Duran
Software Developer
SmarterTools Inc.
www.smartertools.com