Lot of Error: The group file s:\SmarterMail\Domains\XXXXXXXX.it\Users\acquisti\Mail\Inbox\2019_12_23.grp is corrupt; StackTrace: in MailService.Mailboxes.StoredMailMessage.get_MessageBoundary() in POP3 LOG after udate to the latest beta

Problem reported by Gabriele Maoret - SERSIS - 12/27/2019 at 1:36 AM

Submitted

We have a lot of:

"Error: The group file s:\SmarterMail\Domains\XXXXXXXX.it\Users\acquisti\Mail\Inbox\2019_12_23.grp is corrupt; StackTrace: in MailService.Mailboxes.StoredMailMessage.get_MessageBoundary()"

on many GRP files (not only that reported)iIn POP3 log after upgrade to the latest beta and many customers comply of pop3 errors.

In webmail it seems all OK.

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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echoDreamz Replied

12/27/2019 at 6:30 AM

Yeah... same issue here.

Employee Replied

12/27/2019 at 8:11 AM

Employee Post

What POP clients are your customers using? Do they have their POP accounts configured to keep the messages in the Inbox on the server or to delete the messages from the server? Do you happen to have any replicate steps or actions that your customers are performing that causes the message to appear?

echoDreamz Replied

12/27/2019 at 8:56 AM

We have clients reporting this from thunderbird and various versions of outlook. Don’t have any replication steps other than this started immediately after the production beta installation.

Gabriele Maoret - SERSIS Replied

12/27/2019 at 2:00 PM

Various client: Firefox and various versions of Outlook.

No step for replication, seem random, but on manu users

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Robert Simpson Replied

12/28/2019 at 12:40 PM

I reported this a few weeks ago as a ticket. Random GRP corruption issues still occurring. I have no POP3 users on my server.

Sébastien Riccio Replied

6/12/2020 at 2:57 AM

This started for us for POP and IMAP since we updated 7242 to latest public build. Also customers claims that they have missing mails.

Sébastien Riccio System & Network Admin https://swisscenter.com

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