Throttled User ... How long is the message delay?

Question asked by Rod Strumbel - 12/10/2019 at 7:19 AM

Answered

SM 7125 on Windows 2016

I have a user that is running into the Throttle number of messages per hour setting with DELAY being the action when it occurs (by design, that is a good thing)... questions that I can find documentation for...

HOW LONG is the throttle?

I don't see it as configurable anywhere... is it?

How are the throttled messages delivered (blockwise)?

So if the throttle is set to 100 messages per hour for a user, and they attempt to send a blast of 1000 emails, 900 are going to be throttled... how are those then finally transmitted and in what groupings?

Rod

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Employee Replied

12/10/2019 at 7:44 AM

Employee Post Marked As Answer

Rod, when the throttling action is set to Delay, SmarterMail will allow the messages into the spool and trickle their delivery at the threshold that is specified. It will adhere to the 100 messages per hour, for example, and only allow xxx messages out per spool loop that keeps that particular domain at or below the threshold. In spool loop, it will grab messages by message priority starting with high, normal, then low.

Rod Strumbel Replied

12/10/2019 at 8:34 AM

Awesome, thank you for the prompt response Robert!

Rod Strumbel Replied

12/10/2019 at 8:37 AM

Actually... what is the delay though before they start to trickle out in 100 message blocks (in this instance).

Are we talking the next hour, 30 minutes before trying, 5 minutes before trying???

Employee Replied

12/10/2019 at 10:53 AM

Employee Post

The spool loops every 5 seconds.

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