First email automatically opens on mobile
Problem reported by Stratos Geroulis - 11/7/2019 at 12:44 PM
Known
I just updated my installation to 7242 and started having a problem with the mobile version (chrome mobile browser). Whenever i load smartermail or change folder the first email automatically opens, it doesn't show the list. This only happens in the mobile version

Stratos

14 Replies

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Stratos Geroulis Replied
When i disable the "preview pane" it doesn't happen...
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Alex Clarke Replied
I’ve noticed this too... and believe it’s an issue that has appeared after upgrading to the latest (7242) build.
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Alex Clarke Replied
I’m presuming you have a custom build?
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Stratos Geroulis Replied
Nope the msi installer off the download section
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Alex Clarke Replied
We're on the same build, but used the full installer package.
2
Emily Ward Replied
Employee Post
Hello Stratos,

I was able to replicate this on my iPhone.  I'll get this over to the developers and change this post to a known issue.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Alex Clarke Replied
Thanks Emily!
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Stratos Geroulis Replied
Thank you! I hope we can resolve this admittedly annoying issue in the next build.

Thanks again!
Stratos
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Ronald Raley Replied
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Stratos Geroulis Replied
Ronald,

I could have sworn I checked before posting but I hate excuses haha I hope this is resolved as it's becoming increasingly agitating. Thanks for linking the two threads together.

Stratos
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Ronald Raley Replied
Can we get an ETA for this fix please?
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echoDreamz Replied
Yeah... our users are going nuts over this... We have almost 30 tickets open of users reporting this. I havent opened a ticket yet with ST since I found this report.
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Stratos Geroulis Replied
There hasn't been a release in a while. Do you know if there is one coming and if it'll address this issue?
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Stan Moody Replied
Corrected issue of messages opening vs list in phone by making "preview pane" none. This was retained by system and now laptop "preview pane" does not show. Can't seperate settings by device. Users should be able to change settings in individual devices without affecting other devices.

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