Corrupt Address Book? "Invalid Access to AddressBook for ..."
Problem reported by Joe Dellaragione - 10/7/2019 at 5:34 AM
Submitted
Have a user who keeps complaining that her email is disappearing from Outlook. So I removed the account from Outlook and the Connectivity tab in Web Access and re-added it. I notice in Outlook the sync hangs at "Updating Contacts", so I logged into Web Mail to look at the contact list and I see "Invalid Access to AddressBook for ..." when I click the CONTACTS TAB. Which leads me to believe either the contact list or a specific contact is corrupt, but I don't want to lose all the users contacts. Help! 

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Joe Dellaragione Replied
Bump. Anyone? 
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Employee Replied
Employee Post
Joe,

I'm sorry to hear you're experiencing this issue.  Since you have active Maintenance and Support on your SmarterMail license key, my recommendation would be to go ahead and submit a support ticket.  That way one of our technicians can take a closer look for you.
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Linda Pagillo Replied
@Ben, has this been resolved? I have a customer using SmarterMail Enterprise Version - 100.0.7262.15186 and he is experiencing the same issue right now.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Employee Replied
Employee Post
Linda,

It looks like the technician had asked Joe to test this behavior with the public beta build to see if it persisted there, but I don't see any replies since then indicating one way or the other.  It may be worthwhile for you to go ahead and submit a separate ticket for your customer.
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Linda Pagillo Replied
Thanks Ben!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Linda Pagillo Replied
Guys, this has been solved for my customer. In his case, clearing his browser cache/cookies resolved the issue.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

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