Is anyone else having trouble with Iphones on IMAP corrupting mailboxes?
We had one customer whose mailbox was corrupted multiple times since we updated to the latest version of Smarter Mail in early 2019. We're now on Build 7172 (Aug 21, 2019) .
A number of emails are just blanked out. The corrupted message is usually in the inbox, but appears "undefined" (sometimes you can see the sender's name and date sometimes you can't, but the message is always blank). Sometimes the corrupted mails go to the deleted items.
One time all of his folders just disappeared. He was using an Iphone6.
He recently went to get a new Iphone and I haven't heard of a corruption since.
Yesterday, I had a totally new client have this exact same issue. First thing I asked is if they used an Iphone. And yes, a number of people have access to that mailbox using Iphones.
Clients report to me "I looked and saw I had an email from [some recipient] - but when I went back later to read it, it's gone. Then they notice either in their mailbox or in their deleted items these "undefined" messages.
In one instance when our client was very upset and lost some very important messages, I dug through the grp for the mailbox (opened as text) and could see how the grp was starting one email before another finished. It was literally jumbled up.
I have put tickets in about this - but it seems to be pretty random.
Just wondering if anyone else has seen this behavior.
Thanks,
Jane