Strange Mail Loop with Failed: Repeated
Problem reported by Paul White - September 20 at 9:26 AM
Resolved
My Datacenter guy called me about a month ago saying my machine was compromised.  He said he has been getting complaints from other carriers.  I logged in and didn't find anything that indicated it was compromised.  But when I went into the SmarterMail Spool I found a few large messages about 8MB+ each that all had the same message.  The word Failed:  Repeated over and over again.  It was sent from "System Administrator"

Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed: Failed:

It was a system sent message, so there was no record of it in the archive, or even the logs.  To me it looks like a mail loop of some kind.  The only way I was able to catch it was to enable delivery delay to 20 seconds giving me enough time to catch it in the spool.  Once I deleted it, the issue stopped. but then a few days later it started up again.  Now I am logging into my server every few days to look for these messages, so I can delete them.  Anyone have any idea what the cause could be?  

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Ben Gilstrap Replied
Employee Post Marked As Resolution
Paul,

This is a known issue that was fixed in the most recent build of SmarterMail (7188).  You'll want to upgrade to that build in order to resolve it (https://www.smartertools.com/smartermail/downloads).
Ben Gilstrap
Regional Sales Executive
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Paul White Replied
Thanks!

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