Increased SPAM - possible Cyren issues?

Problem reported by Michael - 9/17/2019 at 10:12 AM

Submitted

We're getting increased SPAM since updating to Build 7188.

Logs showing:

"Cyren [Unknown]: 0" on so many messages that Message Sniffer is showing as confirmed.

Our Cyren Zero-hour Antivirus license is active.

We're running SmarterMail Enterprise Build 7188 (Sep 6, 2019)

Is Cyren having issues again or is it an issue in Build 7188?

4 Replies

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Kyle Kerst Replied

9/17/2019 at 4:27 PM

Employee Post

Michael, I'm not seeing similar behavior here so I recommend getting a support ticket submitted so we can check this out in more detail.

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

Michael Replied

9/17/2019 at 4:44 PM

Will do.

We're seeing "Cyren [Unknown]: 0" on just about all inbound email.

Brian A. Replied

9/19/2019 at 12:22 PM

I'm having a very similar situation. I think it all started around September 10 when Cyren had issues.

I have lots of emails now that have a commtouch score of 0 with a sniffer score of 30.

What is strange is that I receive about 25 essentially identical SPAM emails per day where 15 of them get a commtouch of 30, but about 10 of them have a commtouch of 0.

In general, though, I'm getting a bunch more commtouch 0 emails since around Sept 10, 2019.

Michael Replied

9/19/2019 at 1:40 PM

This matches our experience as well. Sept 11 - 16 was the worse. I hesitate to say it's getting better today. I'm seeing more Cyren [Confirmed] logs.

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