"HTTP Error 403.1 - Forbidden" after minor version upgrade
Problem reported by josh levine - September 14 at 12:09 AM
Submitted
Upgraded to `SmarterMail_7188.exe ` last night and now I am getting this when I try to pull up the web interface...


I tried uninstalling SM and then reinstalling and letting it create a new IIS website, but same result. 

Everything else besides the web interface seems to be working ok.

SmarterMail 15.7.6970
IIS 10.0.17763.1

This happened the last time I did a major version upgrade and I opened an emergency ticket and the tech jumped on and fixed it. I think it had something to do with handlers, but not sure.  

I'd rather not have to open an emergency ticket every time I upgrade, so any suggestions what I can do to fix this now, and what I can do to avoid it happening again in the future?

Thanks!

-josh

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josh levine Replied
Ok, stumbling around I found that most of the Handler Mappings were disabled for the SmarterMail site in IIS. I right clicked on the ISAPI-dll handler and enabled `Script`, and when I hit OK all of the handlers became enabled *except* for the dll one I clicked. Hmmmm. 


The good news is that the web interface now works. The bad news is that I do not understand what was wrong, how it got wrong, and if how it got fixed. Any explanations anyone can share would be greatly appreciated. 

Thanks!

-josh
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Gapa Smith Replied
Hi buddy, did you get this solved? Same here creating a new thread eveytime in the support jone makes me sick. Any permanent solutions?

Regards,
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josh levine Replied
@gapa Adjusting the mapper handlings as described in the post above seems to have fixed the problem for me. 
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Kyle Kerst Replied
Employee Post
Hello Josh/Gapa, in this scenario I recommend deleting and recreating your IIS site using our KB article that details the process: 


Doing so should alleviate any issues with the application pool, handler mappings, etc. Please also check the MRS directory under our installation folder to ensure Network Service has full control over that folder, then verify the application pool is configured to run as Network Service.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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