Handshake failed due to an unexpected packet format
Problem reported by Merle Wait - 9/9/2019 at 2:35 PM
Resolved
Setting up an testing our shiny new server and Free SM16.x build  (whatever the current one is)....
Interfacing, or attempting to interface to outbound SM15.x gateway...
Receive this error:
16:28:30.730 [26000] Exception: The handshake failed due to an unexpected packet format.
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at MailService.RelayServer.Clients.SMTP.ClientConnectionSync.InitiateSsl(Boolean validateAllCerts)
   at MailService.RelayServer.Clients.SMTP.SmtpClientSession.Initialize(String senderAddress, List`1 recipientList, String destServerIP)
~~~
Not sure what that means, or what I need to do resolve.
The current outbound gate-way is being used by the prod box as well.. so new test server and prod server using the same outbound gateway.. Is that the problem?

Kyle Kerst Replied
Employee Post Marked As Resolution
Hello Merle, I believe these issues might be stemming from mismatched SSL/TLS versions between the servers. Can you try running IIS Crypto from Nartac Software, hit the Best Practices button and then give the servers a reboot and try again? Please let me know if that helps. Have a great day!
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
Merle Wait Replied
that worked  - Thanks !
Kyle Kerst Replied
Employee Post
Thats great to hear Merle, thanks for following up with me on this. Have a great rest of your week!
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

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