Auto responder does not work SM15
Problem reported by Lennart Eliasson - 7/26/2019 at 7:44 AM
Submitted

We have a customer who uses his own spam filter. It is a company called SpamTitan.
https://www.spamtitan.com
Our mx pointers go to their server, which filters and forwards to our SM15 server.
Emails are delivered as they should.
But when a user sets up an automatic responder it does not work. No email is sent back.
If we send an email to the same address, auto responder works because we use the same server.
How can we solve this problem?

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Linda Pagillo Replied
Hi Lennart. Perhaps the auto-response is sent back, but it is sent back to the antispam gateway and not the actual sender of the email. Have you checked your delivery log to see if the auto-responses are being sent at all? If you see that they are being sent, check to see who they are being sent to. If it's the gateway, you can then contact SpamTitan to see how to resolve this. I hope this points you in the right direction. Thanks! :)
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Jade D Replied
Have you checked the domains settings in smartermail to make sure that it allows auto responders for all spam scores?
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Lennart Eliasson Replied
Thanks for your answers.
I have changed settings to allow auto responders for all spam scores for the entire domain.
I checked the delivery log and there is not sent any mail.
When I send from our own domain on the same server I can see the reply in the log.
When I check the header of the received mail it shows correct From address and also correct Return-Path.
Logfile:
[2019.07.28] 13:50:58 [37676] Delivery started for lennart@from-gmail.com at 13:50:58
[2019.07.28] 13:51:28 [37676] Added to SpamCheckQueue (0 queued; 1/30 processing)
[2019.07.28] 13:51:29 [37676] Spam check results: [_REVERSEDNSLOOKUP: Passed], [_SPF: SoftFail], [_DK: None], [_DKIM: Pass], [_CUSTOMRULES: ], [ABUSEAT: passed], [HOSTKARMA - BLACKLIST: passed], [HOSTKARMA - BROWNLIST: passed], [ORIGIN-CHINA: passed], [ORIGIN-ROMANIA: passed], [ORIGIN-RUSSIA: passed], [SPAMCOP: passed], [SPAMHAUS - XBL: passed], [SPAMHAUS ZEN: passed], [UCE1: passed]
[2019.07.28] 13:51:29 [37676] Removed from SpamCheckQueue (0 queued or processing)
[2019.07.28] 13:51:31 [37676] Added to LocalDeliveryQueue (0 queued; 1/50 processing)
[2019.07.28] 13:51:31 [37676] Starting local delivery to nelly@to-domain.se
[2019.07.28] 13:51:31 [37676] Delivery for lennart@from-gmail.com to nelly@to-domain.se has completed (Delivered) Filter: None
[2019.07.28] 13:51:31 [37676] End delivery to nelly@to-domain.se
[2019.07.28] 13:51:31 [37676] Removed from LocalDeliveryQueue (0 queued or processing)
[2019.07.28] 13:51:31 [37676] Delivery finished for lennart@from-gmail.com at 13:51:31    [id:62137676]


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