Emails are bouncing when sending to Gmail Address

Problem reported by Pedro Javier - 7/15/2019 at 11:31 AM

Submitted

Hello Team,

The emails are sometime working and sometime giving an error "Remote host said: 550 5.7.1 [173.248.133.203 14] Messages missing a valid address in From". Please find the bounce back email as below:

Could not deliver message to the following recipient(s):

Failed Recipient: jamesphyoug[at]gmail[dot]com
Reason: Remote host said: 550 5.7.1 [173.248.133.203 14] Messages missing a valid address in From:
5.7.1 header, or having no From: header, are not accepted. e12si21490596jap.92 - gsmtp

-- The header and top 20 lines of the message follows --

Received: from DESKTOPV78L09T (host31-49-178-196.range31-49.btcentralplus.com [31.49.178.196]) by SSD42.Shane2016FUL.COM with SMTP
(version=Tls12 cipher=Aes256 bits=256); Sun, 14 Jul 2019 07:19:54 -0600
From: "PJ"
Sender: <pratik.jajal@maxatta.com>
To: "'James PH Young'" <jamesphyoug[at]gmail[dot]com>,
"'Damian Atkinson'" <pratik@maxatta.com>Subject: intro+strategy
Date: Sun, 14 Jul 2019 14:19:49 +0100
Message-ID: <000c01d53a46$d36f5bf0$7a4e13d0$@Domain>
MIME-Version: 1.0
Content-Type: text/calendar; method=REQUEST;
charset="UTF-8"Content-Transfer-Encoding: 7bit
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AdU6Rr5KkPvvRjILTP2Q3FPPH/90uwAAA8Xg
Content-Language: en-gb

BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VTIMEZONE
TZID:GMT Standard Time
BEGIN:STANDARD
DTSTART:16011028T020000
RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10
TZOFFSETFROM:+0100
TZOFFSETTO:-0000
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:16010325T010000
RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3
TZOFFSETFROM:-0000
TZOFFSETTO:+0100
END:DAYLIGHT
END:VTIMEZONE

I am using "SmarterMail Professional Edition - Version: 16.3.6535".

Regards,

Pratik Jajal

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

13 Replies

Reply to Thread

Linda Pagillo Replied

7/15/2019 at 1:49 PM

Hello. I think I see the issue... The address that you are trying to send to is jamesphyoug[at]gmail[dot]com. Can you see the issue? It should be jamesphyoug@gmail.com. For some reason the "at" and the "dot" are spelled out and this is not a valid address. I hope this helps.

Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com

Authorized SmarterTools Reseller

Authorized Message Sniffer Reseller

Pedro Javier Replied

7/15/2019 at 8:13 PM

Hi Linda,

Thank you for your response. The email address is correct, I have added [] and [.] sign to avoid misuse of email address. "It should be jamesphyoug@gmail.com." -> This is correct one.

Can you please help me to fix the issue?

Regards,

Pratik Jajal

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

Linda Pagillo Replied

7/16/2019 at 7:01 AM

Thanks Pratik. I wanted to be sure that you were using an actual email address. Looking more closely at the example you posted, I can see that the FROM address is From: "PJ". I believe this needs to be an actual email address in order for Gmail to accept the message. Is there a way for you to make the sender an actual address and see if that resolves the issue?

Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com

Authorized SmarterTools Reseller

Authorized Message Sniffer Reseller

Pedro Javier Replied

7/16/2019 at 10:47 AM

Hello Linda,

Everything is correct, I have verified. I have put incorrect Name for From as it was containing the display name nothing else.

Would you please help me for the solution?

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

Kyle Kerst Replied

7/16/2019 at 10:59 AM

Employee Post

Pedro, are these issues only occurring with sent calendar invites?

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Pedro Javier Replied

7/30/2019 at 6:43 AM

Hi Kyle ,

Apologize for the delayed in response. Yes, this is happening while we are sending meeting invites to customers. This is happening with all recipients email address whether it is Gmail or other domain.

Please help me to short out the issue.

Kind regards,

Pedro

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

Kyle Kerst Replied

7/30/2019 at 7:12 AM

Employee Post

Pedro, thats okay, thanks for getting back to me on this. First, I recommend you get on to our latest release as there were some known issues sending meeting invites in recent history. What version are you currently running? If you have active Maintenance and Support we should get a support ticket going so we can get to the bottom of this. Thanks in advance Pedro. Have a great day!

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Pedro Javier Replied

7/30/2019 at 7:55 AM

Hi Kyle,

Appreciate your quick response. Please find the version details below:

SmarterMail Professional Edition
Version: 16.3.6535

I don't know whether it's under maintenance and support or not. I have purchased a server and with that, I got a bundle license of SmarterMail license.

Is there any hostfix or not Or I need to upgrade to latest version?

I will wait for your further update on this.

Regards,

Pedro

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

Kyle Kerst Replied

7/30/2019 at 2:37 PM

Employee Post

Hello Pedro, thanks for getting back to me on this. The version you're running currently is a major and several minor versions behind, and this is likely why you're facing these issues. I do recommend an upgrade to our latest release. We will need to check your license status in our system, can I have you reach out to sales/customer service with your license key from Settings>Licensing so we can get you going in the right direction?

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com

Pedro Javier Replied

7/30/2019 at 6:27 PM

Hello Kyle,

Would you please connect to me on email address "rpjajal@gmail.com" without quote so that I can share the license details?

The short details are below:

Active License
Upgrade Protection Expires 6/27/2020
46 of 250 mailboxes

Awaiting for your expeditious response.

Pratik Jajal
Younited Host - The best Web Hosting Provider
Email: pedro@younitedhost.com

Employee Replied

7/31/2019 at 7:30 AM

Employee Post

Hi Pedro,

I was able to locate your account using your email address. The license does have current Maintenance and Support, so I went ahead and created a support ticket for you.