Domain content filters proceeding to user filters
Idea shared by James Ratliff - June 19 at 5:16 PM
Under Consideration
Today we attempted to implement a domain-level content filter that added a header to e-mails coming from specific domains.
Once we activated this filter, user-level filters are apparently no longer being processed. 
The domain-level filter is working correctly and user-level filters that DON'T match the domain-level filter are working correctly.

However, e-mails that match the domain-level content filter do not appear to "continue on" to be processed by the user-level filter.

Are we doing something wrong? Is there a setting to say, "Proceed to the user-level content filters once the domain-level filter has been processed"?

If not, that's pretty frustrating. It means that any e-mail manipulated at the domain-level can't be filtered by the user-level content filters.

Any suggestions?

2 Replies

Reply to Thread
0
Emily Ward Replied
Employee Post
Hi James,

I'm sorry you're having some trouble with content filtering.  I went ahead and created a ticket for this issue.  I'll update this post when there is a resolution.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Emily Ward Replied
Employee Post
James,

The way filters work is that only one filter will run on a message.  So if a spam filter moves a message or appends the message with "Spam-Low", then the domain filter and user filters will not run on it.  If a message meets the conditions of a domain filter, then the user filter will not run on that messages.  The logic behind this was to prevent end users from being able to override a domain level filter.  

A feature request has been submitted to give domain admins a toggle to allow or not allow end users to override domain level content filters.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread