How long to index a users inbox

Question asked by Jason Earle - 6/18/2019 at 7:50 AM

Answered

I have a user who has over 9000 emails in their inbox and since upgrading to the latest version Build 7090 (May 31, 2019) from SmarterMail 15 the users account just sits there spinning. When I view the Mailbox indexing I can see the users name but no progress and wondering how long will it take. The user has been waiting over 2 days now and it still is not complete.

Is there something I can do to speed this up?

Jason Earle

IT Systems Administrator

JCL Investments Inc. | https://www.jclinc.ca

5 Replies

Reply to Thread

Kyle Kerst Replied

6/18/2019 at 2:53 PM

Employee Post

Jason, do you experience this same behavior when attempting to log in to the user's account via a guest session in your browser? If so, I recommend submitting a support ticket so we can check into this and determine whether or not this is an indexing issue specifically. Thanks in advance!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Jason Earle Replied

6/19/2019 at 3:11 AM

Marked As Answer

Did not try, however I did resolve by rebuilding the users folder.

Jason EarleIT Systems Administrator JCL Investments Inc. | https://www.jclinc.ca

Kyle Kerst Replied

6/24/2019 at 10:59 AM

Employee Post

Glad to hear you were able to get this resolved Jason. If you see problems like this in the future I suggest getting a support ticket submitted so we can dig into it a bit further and find the root cause. Thanks for keeping me posted! Have a great rest of your week.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com