How long to index a users inbox
Question asked by Jason Earle - June 18 at 7:50 AM
Answered
I have a user who has over 9000 emails in their inbox and since upgrading to the latest version Build 7090 (May 31, 2019) from SmarterMail 15 the users account just sits there spinning. When I view the Mailbox indexing I can see the users name but no progress and wondering how long will it take. The user has been waiting over 2 days now and it still is not complete.

Is there something I can do to speed this up?


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Kyle Kerst Replied
Employee Post
Jason, do you experience this same behavior when attempting to log in to the user's account via a guest session in your browser? If so, I recommend submitting a support ticket so we can check into this and determine whether or not this is an indexing issue specifically. Thanks in advance!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Jason Earle Replied
Marked As Answer
Did not try, however I did resolve by rebuilding the users folder.
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Kyle Kerst Replied
Employee Post
Glad to hear you were able to get this resolved Jason. If you see problems like this in the future I suggest getting a support ticket submitted so we can dig into it a bit further and find the root cause. Thanks for keeping me posted! Have a great rest of your week.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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