SmarterMail 17 7082 Indexing not working
Problem reported by LeapSwitch Networks - 6/17/2019 at 1:06 AM
Submitted
Indexing is failing since last 3-4 days with no changes to the server -

13:33:05.279 [email@domain.com] Error indexing user: System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at Lucene.Net.Support.IO.FileSupport.GetCanonicalPath(FileSystemInfo path)
   at Lucene.Net.Store.FSDirectory..ctor(DirectoryInfo path, LockFactory lockFactory)
   at Lucene.Net.Store.FSDirectory.Open(DirectoryInfo path, LockFactory lockFactory)
   at MailService.SearchIndex.Indexing.UserIndexer.IndexUser(UserIndexItem userIndexItem, IndexingContext context, String username, String domainName, PendingIndexDeletions pendingDeletions, Log log)

We have tried restarting SmarterMail, IIS, entire server. The indexing logs are 10-20GB per day filled with above errors.

When will SmarterMail stop sending out buggy releases ? What is the solution to this issue ?


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Alex Clarke Replied
Maybe upgrading to the latest build (7090) will resolve this issue... and break the spool overview page.

There is no mention about indexing fixes in the release notes, but it could be worth a try.

A link to a newer build (with working spool overview page) is available somewhere on this community.
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Alex Clarke Replied
Here's the link, but it looks like you're already aware of this release!

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