Hello,
Is this specific to a single user? If so I would recommend re-adding the user to reset the permissions.
- Disable the user ( stops the flow of mail )
- Copy the users folder ( C:\SmarterMail\Domains\{DOMAIN}\Users\{USER}
- Delete the user from the web interface
- Rename the copied folder to what the original was called ( remove the " copy" )
- in the System admin interface GoTo
- Manage -> (...) -> Attach User
After the user has been added back in remember to make sure they are enabled and check to see if you are getting the same error message.
In general the logs that you can look into are
If you continue to have an issue you may need to submit a support ticket so that we can do some more digging and local testing.
I just tested this on my local install and am not seeing the same issues.
Thank you
Tony Scholz
System/Network Administrator
SmarterTools Inc.
www.smartertools.com