Enable DKIM
Question asked by Cody Ochsenbine - 5/18/2019 at 12:33 AM
Hi, I keep trying to "Enable" "Email Signing" and it tells me to add the "RANDOMCHARACTERS._domainKey.ochapparel.com" to my "TXT" "NAME" and add the big "p=" value to the "value" entry in my txt record. I did that, but when I wait a few and hit "enable" it just keeps popping up the same message.

So I went to https://dkimcore.org/c/keycheck and did a check on the values and it can't find it. So I had to update my TXT record to be "RANDOMCHARACTERS._domainkey" (without the .ochapparel.com) and when I run the test again on dkimcore.org it finds it!! BUT when I go to SmarterMail and hit "enable" I get the same message to add the TXT record...I'm lost...

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Cody Ochsenbine Replied
oh em gee. After I posted this. I hit enable and it worked...well I'll keep this here in case anyone else needs it.
Tony Scholz Replied
Employee Post Marked As Answer

Glad that you got this working on your own. I was going to say that the other common issue is that the DNS record is added incorrectly. Where the DKI record is like;
  • UQVZW480BXUYBEISO19R4._domainKey.{domain.tld}
When adding the record to DNS make sure to drop off {domain.tld} or it will get duplicated. 
  • UQVZW480BXUYBEISO19R4._domainKey.{domain.tld}.domain.tld}
Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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