Hi Kyle, Thanks for your reply on this one. 

Just wanting to clarify the "consecutive responses". that reads like - if a Agent responds to a ticket with no response from the ticket submitter for X number of times trigger event. 

I was looking for - Within a Ticket there are a number of Tabs. Communication, Comments, Attachments, Forms... etc. Some of the Tabs will present a Black square with a number in there. For example Communication [6]. 6 being the number of communications in total from and to the user who submitted the ticket. That was the number i was looking to access. It is shown on the tab so is a value that could potentially be accessible by events as well. When a ticket hits X communication events either from or to the ticket submitter trigger an event. Is that what your note is suggesting?

Thanks

Steven

Steven, thanks for getting back to me on this with further clarification. We can submit either or both of these requests I believe, since the trigger is ultimately that number, we should be able to configure a variety of options based off of it. Please let me know your thoughts on this when you have a moment. 

We are keen for the total communications on a ticket but i do understand the other option that you note regarding x number of consecutive responses received on a ticket could be beneficial to other organisations and tracking that they may want to do and therefore could also be beneficial.

Thanks

Steven