The website I login to smarter mail acct not working anymore
Problem reported by Ana N - 5/7/2019 at 5:39 AM
Not A Problem
I used to have the login page to my business email pinned to my bookmarks on my office computer. If I needed to login from another computer, I used to visit mail. my website name .com. I got a new computer so the website isn't pinned anymore. This is the error message I get when I type mail. my website name .com: You entered an unknown web address that was used to present site suggestions that you may find useful.

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Derek Curtis Replied
Employee Post
It could be a browser settings or browser security issue. Inferring your mail URL from your account, I'm able to access mail.your-domain.com easily using the BETA of Edge...a site I've obviously never been to before in a BETA version of a new browser. Therefore, I'd check your browser security settings. 

As an aside, I noticed there doesn't appear to be a SSL certificate attached to your mail domain. That may present an issue as well, down the line. I'd suggest you have your mail administrator add SSL to your mail URL. 
Derek Curtis
SmarterTools Inc.
(877) 357-6278

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