Special Characters in email subjects
Problem reported by Matthew Hall - 5/2/2019 at 3:23 AM
Submitted
Hi, 

Special Characters in email subjects ie '&' or '@' or emoji's

We have an issue that whenever certain special characters ie, '&' or '@' or emoji's are used within the subject line of an email and sent to our users we find the user IMAP configured email clients hit an IMAP error and are unable to send / receive / sync mailboxes from the server. 

(SmarterMail Enterprise Build 6996 (Feb 26, 2019))

This has been noted across Windows live mail 2012, Outlook 2013 and Outlook 2016. We have ruled out Anitvirus integrations.

Which ever mailbox we move the offending email to within the email account fails to sync, ie. if we move from inbox to deleted items, deleted items will then fail to sync. to resolve the email has to be completely removed via logging into the users webmail account and deleting from there.
Matthew Hall
System Administrator
Farrell Heyworth

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Robert Emmett Replied
Employee Post
Matthew, I would suggest you open a support ticket so that we can get a copy of the offending email and/or account to troubleshoot against.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matthew Hall Replied
Thanks for the advice, Just created a ticket.
Matthew Hall
System Administrator
Farrell Heyworth

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