Back to Community Threads
2
Blocked and Trusted Senders in Wrong Folders
Question asked by John Marx - 4/22/2019 at 5:37 AM
Answered
Below are two samples that will show two issues with Trusted/Blocked Senders. Is there a way to fix this?

This and many others are still arriving in our Inboxes. These senders have been marked as a "Blocked Sender". They are showing in the Inbox. Their spam weighting is 9. 

These "Trusted Sender (User)" are showing in Junk Email. There are no rules set to move anything into junk email so not sure why these continue to show.

1 Reply

Reply to Thread
0
Tony Scholz Replied
5/9/2019 at 4:37 PM
Employee Post Marked As Answer
Hello John, 

There have been several fixes recently with 'Trusted Senders'
If you are not currently running the most recent version please upgrade to the latest version. If you are still seeing the issue after upgrading please submit a support ticket so that we can look over your logs to see what is going on. 

Thank you
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Messages from Trusted Senders are going to my Junk folderSmarterMail > Troubleshooting
Recommended SPAM SettingsSmarterMail > Antispam and Antivirus
Slow 250 response after Mail From command is issued during an SMTP session.SmarterMail > Troubleshooting
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Cannot Activate SmarterMailSmarterMail > Troubleshooting