Missing email accounts after upgrade to 7016
Problem reported by Vivio Technologies - 3/28/2019 at 2:26 PM

We recently upgraded a server from version 16.3.6782 to 100.0.7016 (Build 7016), and lost association with multiple accounts across a couple specific domains. We were able to "Attach" the users again, but its odd they were not added automatically once the update had completed. Is this a known issue on the update?

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Patrick Mattson Replied
Had the same issue, lost entire list of users. How did you reconnect them? I am hoping to recover files and hopefully SmarterMail converts the users.
Vivio Technologies Replied
We were able to locate the user files under the C:\SmarterMail\Domains\'example.com'\Users directory. If those are still in place, then you should be able to add them from the SmarterMail Admin site for your server. I tried to add the link to the KB article we'd used for that, but it looks like thats being blocked. Try Googling this:

Restore a User's Account, Folders, or Emails - SmarterMail

Bilal Mahmood Replied
Thanks to vivio technologies.. i followed the article and i was able to fix my mailboxes. to be exact, this is the article.. https://portal.smartertools.com/kb/a3202/restore-a-users-account-folders-or-emails.aspx

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