Trusted Senders even at system level still end up in spam

I have a client that is trying to get mail from another company and even though they have set the email and domain as a trusted sender and I even set it at the system level the emails are still going into spam. I thought that if you set an email or a domain as a trusted sender that it would not end up in spam. Also in the headers the word Trusted is misspelled.

X-SmarterMail-TotalSpamWeight: 13 (Trused Sender - System, failed DKIM)

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

Employee Replied

3/27/2019 at 7:38 AM

Employee Post Marked As Resolution

Barbara,

All messages regardless if marked a Trusted Sender or not will have SPF and DKIM run against them. If either of these fail, those messages will be given a score. This is to help prevent against spoofing. In the particular log snippet you provided, you can see that it failed DKIM. If SPF or DKIM fail, we cannot trust the validity of the sender. I hope this clarifies how a Trusted Sender email can still be marked as spam.

Regarding, the misspelling it has already been corrected in SmarterMail 6895.

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