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Smartermail and Plesk Windows and disabled Mail function
Problem reported by Chris Mayer - 3/21/2019 at 3:17 AM
Submitted
Hello all

We use more and more smartermail 16 servers with our plesk onyx installations. we have so far one problem. if we disable the mail function inside plesk because domain uses external mailserver, the mailservice is just disabled in smartermail as well. so far so good.

but if now a local mail account from another locally hosted domain with enabled mailservice wants to write a mail to the disabled mailservice domain it will fail with en error message that the domain mailservice is disabled.

we have now to go directly to the smartermail admin portal and set that externally mailservice domain to active inside smartermail and the mail incoming setting to "externally use MX". than the mail sending from local domain with mailservice enable to local domain with external mailservice is working.

it would be great if there would be any change to set that via plesk hosting control panel. or like it was 2 years ago and before where the maildomain inside smartermail was just renamed to domain.com.d for disabled mailservice.

cheers chris
Chris Mayer

Simple Hosting GmbH

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Koen Klomp Replied
I totally agree, would be nice if this could be changed in Plesk as well. 
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Chris Mayer Replied
Hello all

if you do not want to manually inside smartermail set a plesk domain with active external mail function to "externally use MX" you can also use that one here:

there is a command line tool to remove the mailfunction from a plesk domain on smartermail server completely.
with that local hosted mail accounts also are after removing the domain from smartermail to send mails to the domain which has the mail function external.

plesk bin mail --remove-service

it's sad to use that workaround. plesk should set a domain to external when disabling mailfunction inside plesk.

best regards chris

Chris Mayer Simple Hosting GmbH www.simplehosting.ch

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