Strange problem sending a mail
Problem reported by Gabriele Maoret - March 21 at 3:12 AM
Submitted
Hello, i have a problem sending a mail to some address.
The fact is that SmarterMail try to send it and when the remote server Greylist us SM retry 3 times in few seconds, then stop to try and fail back with a failed mail.

This is the log:

[2019.03.21] 08:30:12.589 [38271] Delivery started for admin@smartermail.XXX at 08:30:12
[2019.03.21] 08:30:15.589 [38271] Added to SpamCheckQueue (0 queued; 2/30 processing)
[2019.03.21] 08:30:15.589 [38271] [SpamCheckQueue] Begin Processing.
[2019.03.21] 08:30:15.823 [38271] Starting Spam Checks.
[2019.03.21] 08:30:15.823 [38271] Skipping spam checks: User authenticated
[2019.03.21] 08:30:15.823 [38271] Spam Checks completed.
[2019.03.21] 08:30:15.823 [38271] Removed from SpamCheckQueue (1 queued or processing)
[2019.03.21] 08:30:18.589 [38271] Added to RemoteDeliveryQueue (1 queued; 3/50 processing)
[2019.03.21] 08:30:18.589 [38271] [RemoteDeliveryQueue] Begin Processing.
[2019.03.21] 08:30:18.589 [38271] Sending remote mail for admin@smartermail.XXX
[2019.03.21] 08:30:18.667 [38271] Spam check results: [_CUSTOMRULES: ], [_INTERNALSPAMASSASSIN: 0:0], [DNSBL: 0,passed], [SEM-URIBL: 0,passed], [SEM-URIRED: 0,passed], [SURBL: 0,passed], [URIBL-BLACK: 0,passed], [URIBL-GREY: 0,passed], [URIBL-WHITE: 0,passed]
[2019.03.21] 08:30:18.761 [38271] MxRecord count: '2' for domain 'porsche.it'
[2019.03.21] 08:30:18.761 [38271] Attempting MxRecord Host Name: 'mail.fw.porsche.de', preference '10', Ip Count: '1'
[2019.03.21] 08:30:18.761 [38271] Attempting to send to MxRecord 'mail.fw.porsche.de' ip: '84.21.34.187'
[2019.03.21] 08:30:18.761 [38271] Sending remote mail to: XXXXX@porsche.it
[2019.03.21] 08:30:18.761 [38271] Initiating connection to 84.21.34.187
[2019.03.21] 08:30:18.761 [38271] Connecting to 84.21.34.187:25 (Id: 1)
[2019.03.21] 08:30:18.792 [38271] Connection to 84.21.34.187:25 from 151.80.62.161:49177 succeeded (Id: 1)
[2019.03.21] 08:30:18.823 [38271] RSP: 220 mailout13.fw.porsche.de ESMTP
[2019.03.21] 08:30:18.823 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:30:18.870 [38271] RSP: 250-dezuiitiml03.fw.porsche.de
[2019.03.21] 08:30:18.870 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:30:18.870 [38271] RSP: 250-STARTTLS
[2019.03.21] 08:30:18.870 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:30:18.870 [38271] CMD: STARTTLS
[2019.03.21] 08:30:18.901 [38271] RSP: 220 2.0.0 Ready to start TLS
[2019.03.21] 08:30:18.948 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:30:18.995 [38271] RSP: 250-dezuiitiml03.fw.porsche.de
[2019.03.21] 08:30:18.995 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:30:18.995 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:30:18.995 [38271] CMD: MAIL FROM:<admin@smartermail.XXX> SIZE=1456
[2019.03.21] 08:30:19.026 [38271] RSP: 250 2.1.0 Ok
[2019.03.21] 08:30:19.026 [38271] CMD: RCPT TO:<XXXXX@porsche.it>
[2019.03.21] 08:30:19.058 [38271] RSP: 450 4.2.0 <XXXXX@porsche.it>: Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/porsche.it.html
[2019.03.21] 08:30:19.058 [38271] CMD: QUIT
[2019.03.21] 08:30:19.089 [38271] RSP: 221 2.0.0 Bye
[2019.03.21] 08:30:19.089 [38271] Attempt to ip, '84.21.34.187' success: 'False'
[2019.03.21] 08:30:19.089 [38271] Attempting MxRecord Host Name: 'mail.fw.porsche.us', preference '20', Ip Count: '1'
[2019.03.21] 08:30:19.089 [38271] Attempting to send to MxRecord 'mail.fw.porsche.us' ip: '84.21.42.87'
[2019.03.21] 08:30:19.089 [38271] Sending remote mail to: XXXXX@porsche.it
[2019.03.21] 08:30:19.089 [38271] Initiating connection to 84.21.42.87
[2019.03.21] 08:30:19.089 [38271] Connecting to 84.21.42.87:25 (Id: 2)
[2019.03.21] 08:30:19.183 [38271] Connection to 84.21.42.87:25 from 151.80.62.161:49178 succeeded (Id: 2)
[2019.03.21] 08:30:19.386 [38271] RSP: 220 smtp16.fw.porsche.us ESMTP
[2019.03.21] 08:30:19.386 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:30:19.495 [38271] RSP: 250-usatimlggw01.fw.porsche.us
[2019.03.21] 08:30:19.495 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:30:19.495 [38271] RSP: 250-STARTTLS
[2019.03.21] 08:30:19.495 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:30:19.495 [38271] CMD: STARTTLS
[2019.03.21] 08:30:19.589 [38271] RSP: 220 2.0.0 Ready to start TLS
[2019.03.21] 08:30:19.870 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:30:19.964 [38271] RSP: 250-usatimlggw01.fw.porsche.us
[2019.03.21] 08:30:19.964 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:30:19.964 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:30:19.964 [38271] CMD: MAIL FROM:<admin@smartermail.XXX> SIZE=1456
[2019.03.21] 08:30:20.183 [38271] RSP: 250 2.1.0 Ok
[2019.03.21] 08:30:20.183 [38271] CMD: RCPT TO:<XXXXX@porsche.it>
[2019.03.21] 08:30:20.512 [38271] RSP: 450 4.2.0 <XXXXX@porsche.it>: Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/porsche.it.html
[2019.03.21] 08:30:20.512 [38271] CMD: QUIT
[2019.03.21] 08:30:20.609 [38271] RSP: 221 2.0.0 Bye
[2019.03.21] 08:30:20.609 [38271] Attempt to ip, '84.21.42.87' success: 'False'
[2019.03.21] 08:30:20.609 [38271] Removed from RemoteDeliveryQueue (3 queued or processing)
[2019.03.21] 08:31:21.761 [38271] Added to RemoteDeliveryQueue (1 queued; 6/50 processing)
[2019.03.21] 08:31:21.761 [38271] [RemoteDeliveryQueue] Begin Processing.
[2019.03.21] 08:31:21.761 [38271] Sending remote mail for admin@smartermail.XXX
[2019.03.21] 08:31:21.761 [38271] Spam check results: [_CUSTOMRULES: ], [_INTERNALSPAMASSASSIN: 0:0], [DNSBL: 0,passed], [SEM-URIBL: 0,passed], [SEM-URIRED: 0,passed], [SURBL: 0,passed], [URIBL-BLACK: 0,passed], [URIBL-GREY: 0,passed], [URIBL-WHITE: 0,passed]
[2019.03.21] 08:31:21.777 [38271] MxRecord count: '2' for domain 'porsche.it'
[2019.03.21] 08:31:21.777 [38271] Attempting MxRecord Host Name: 'mail.fw.porsche.de', preference '10', Ip Count: '1'
[2019.03.21] 08:31:21.777 [38271] Attempting to send to MxRecord 'mail.fw.porsche.de' ip: '84.21.34.187'
[2019.03.21] 08:31:21.777 [38271] Sending remote mail to: XXXXX@porsche.it
[2019.03.21] 08:31:21.777 [38271] Initiating connection to 84.21.34.187
[2019.03.21] 08:31:21.777 [38271] Connecting to 84.21.34.187:25 (Id: 1)
[2019.03.21] 08:31:21.793 [38271] Connection to 84.21.34.187:25 from 151.80.62.161:49216 succeeded (Id: 1)
[2019.03.21] 08:31:21.839 [38271] RSP: 220 mailout13.fw.porsche.de ESMTP
[2019.03.21] 08:31:21.839 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:31:21.886 [38271] RSP: 250-dezuiitiml03.fw.porsche.de
[2019.03.21] 08:31:21.886 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:31:21.886 [38271] RSP: 250-STARTTLS
[2019.03.21] 08:31:21.886 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:31:21.886 [38271] CMD: STARTTLS
[2019.03.21] 08:31:21.918 [38271] RSP: 220 2.0.0 Ready to start TLS
[2019.03.21] 08:31:21.933 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:31:22.011 [38271] RSP: 250-dezuiitiml03.fw.porsche.de
[2019.03.21] 08:31:22.011 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:31:22.011 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:31:22.011 [38271] CMD: MAIL FROM:<admin@smartermail.XXX> SIZE=1456
[2019.03.21] 08:31:22.058 [38271] RSP: 250 2.1.0 Ok
[2019.03.21] 08:31:22.058 [38271] CMD: RCPT TO:<XXXXX@porsche.it>
[2019.03.21] 08:31:22.089 [38271] RSP: 450 4.2.0 <XXXXX@porsche.it>: Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/porsche.it.html
[2019.03.21] 08:31:22.089 [38271] CMD: QUIT
[2019.03.21] 08:31:22.121 [38271] RSP: 221 2.0.0 Bye
[2019.03.21] 08:31:22.121 [38271] Attempt to ip, '84.21.34.187' success: 'False'
[2019.03.21] 08:31:22.121 [38271] Attempting MxRecord Host Name: 'mail.fw.porsche.us', preference '20', Ip Count: '1'
[2019.03.21] 08:31:22.121 [38271] Attempting to send to MxRecord 'mail.fw.porsche.us' ip: '84.21.42.87'
[2019.03.21] 08:31:22.121 [38271] Sending remote mail to: XXXXX@porsche.it
[2019.03.21] 08:31:22.121 [38271] Initiating connection to 84.21.42.87
[2019.03.21] 08:31:22.121 [38271] Connecting to 84.21.42.87:25 (Id: 2)
[2019.03.21] 08:31:22.214 [38271] Connection to 84.21.42.87:25 from 151.80.62.161:49217 succeeded (Id: 2)
[2019.03.21] 08:31:22.324 [38271] RSP: 220 smtp16.fw.porsche.us ESMTP
[2019.03.21] 08:31:22.324 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:31:22.433 [38271] RSP: 250-usatimlggw01.fw.porsche.us
[2019.03.21] 08:31:22.433 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:31:22.433 [38271] RSP: 250-STARTTLS
[2019.03.21] 08:31:22.433 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:31:22.433 [38271] CMD: STARTTLS
[2019.03.21] 08:31:22.543 [38271] RSP: 220 2.0.0 Ready to start TLS
[2019.03.21] 08:31:22.636 [38271] CMD: EHLO mail3.XXX
[2019.03.21] 08:31:22.871 [38271] RSP: 250-usatimlggw01.fw.porsche.us
[2019.03.21] 08:31:22.871 [38271] RSP: 250-SIZE 33554432
[2019.03.21] 08:31:22.871 [38271] RSP: 250 8BITMIME
[2019.03.21] 08:31:22.871 [38271] CMD: MAIL FROM:<admin@smartermail.XXX> SIZE=1456
[2019.03.21] 08:31:23.089 [38271] RSP: 250 2.1.0 Ok
[2019.03.21] 08:31:23.089 [38271] CMD: RCPT TO:<XXXXX@porsche.it>
[2019.03.21] 08:31:23.433 [38271] RSP: 450 4.2.0 <XXXXX@porsche.it>: Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/porsche.it.html
[2019.03.21] 08:31:23.433 [38271] CMD: QUIT
[2019.03.21] 08:31:23.527 [38271] RSP: 221 2.0.0 Bye
[2019.03.21] 08:31:23.527 [38271] Attempt to ip, '84.21.42.87' success: 'False'
[2019.03.21] 08:31:23.527 [38271] Delivery for admin@smartermail.XXX to XXXXX@porsche.it has bounced. Reason: Remote host said: 601 Attempted to send the message to the following IPs:
[2019.03.21]     84.21.34.187, 84.21.42.8708:31:23.527 [38271] DSN email written to 1731614938285 with status failed to XXXXX@porsche.it[2019.03.21] 08:31:23.527 [38271] Delivery for admin@smartermail.XXX to XXXXX@porsche.it has completed (Bounced)
[2019.03.21] 08:31:23.527 [38271] Removed from RemoteDeliveryQueue (5 queued or processing)
[2019.03.21] 08:31:24.761 [38271] Removing Spool message: Killed: False, Failed: False, Finished: True
[2019.03.21] 08:31:24.761 [38271] Delivery finished for admin@smartermail.XXX at 08:31:24    [id:1731614938271]

3 Replies

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0
Gabriele Maoret Replied
If I send the same mail with other systems like Exchange, Kerio or MailEnable (we administer many servers...) there's no problems at all...
0
Kyle Kerst Replied
Employee Post
Hello Gabriele, are these also SmarterMail servers you are sending to and having issues? We did have some known greylisting related issues, so if you haven't already reinstalled with the latest minor release I suggest giving this a try. If you continue to have issues with this after updating I suggest submitting a support ticket so we can take a closer look at this and help you get to the bottom of it. Thanks for your time, and have a great day!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret Replied
It seems that the latest update fixed this.
I will continue to monitor...

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