Neal, I'm sorry to hear that you've experienced an issue with the MSI installer. We have been using the MSI installer exclusively for several months now at SmarterTools when installing the new versions on our production and test environments. The exe/full installer is just a GUI wrapper around the MSI. You stated that you had used the MSI installed on the 7008 build, which worked correctly. What steps did you take when installing 7016 thru the installer?