Clients receive "Message removed" in place of the email and lose the message.

Problem reported by Alessandro Pereira - 3/19/2019 at 11:05 AM

Submitted

Hi,

What can we do to make these errors not occur?

We do not have anti-virus installed or enabled on the server

The clients receive a message "Message removed" in place of the email and lose the message, this occurs only when downloading the messages in POP?

[2019.03.18] 08:40:31.945 [107.193.137.10][39264729] RETR failed to FeedMessage for message 1; sending generic missing message.
[2019.03.18] 09:25:57.448 [107.193.137.10][10544464] RETR failed to FeedMessage for message 15; sending generic missing message.
[2019.03.18] 09:40:38.022 [107.193.137.10][60081413] RETR failed to FeedMessage for message 1908; sending generic missing message.
[2019.03.18] 09:46:24.747 [107.193.137.10][52436350] RETR failed to FeedMessage for message 22; sending generic missing message.
[2019.03.18] 09:47:50.088 [107.193.137.10][10449262] RETR failed to FeedMessage for message 1; sending generic missing message.
[2019.03.18] 10:02:28.174 [107.193.137.10][2896041] RETR failed to FeedMessage for message 3050; sending generic missing message.
[2019.03.18] 10:07:30.740 [107.193.137.10][15762175] RETR failed to FeedMessage for message 8; sending generic missing message.
[2019.03.18] 10:07:53.985 [107.193.137.10][24674205] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 10:10:59.468 [107.193.137.10][25472838] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 10:15:02.410 [107.193.137.10][52689056] RETR failed to FeedMessage for message 72; sending generic missing message.
[2019.03.18] 10:49:26.133 [107.193.137.10][7482104] RETR failed to FeedMessage for message 97; sending generic missing message.
[2019.03.18] 11:03:28.117 [107.193.13.135][4811702] RETR failed to FeedMessage for message 4; sending generic missing message.
[2019.03.18] 11:06:59.404 [107.193.13.135][3113416] RETR failed to FeedMessage for message 17; sending generic missing message.
[2019.03.18] 11:14:10.612 [107.193.13.135][51788757] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 11:14:19.069 [107.193.13.135][58556597] RETR failed to FeedMessage for message 73; sending generic missing message.
[2019.03.18] 11:14:38.505 [107.193.13.135][5737418] RETR failed to FeedMessage for message 3; sending generic missing message.
[2019.03.18] 11:27:07.803 [107.193.13.135][47060352] RETR failed to FeedMessage for message 34; sending generic missing message.
[2019.03.18] 11:29:16.832 [107.193.13.135][5156401] RETR failed to FeedMessage for message 54; sending generic missing message.
[2019.03.18] 11:37:32.506 [107.193.13.135][51704940] RETR failed to FeedMessage for message 1; sending generic missing message.
[2019.03.18] 11:37:50.135 [107.193.13.135][7162033] RETR failed to FeedMessage for message 6699; sending generic missing message.
[2019.03.18] 11:49:16.194 [107.193.137.10][63452016] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 11:50:07.858 [107.193.137.10][9309650] RETR failed to FeedMessage for message 11; sending generic missing message.
[2019.03.18] 11:52:54.926 [107.193.137.10][36864551] RETR failed to FeedMessage for message 5; sending generic missing message.
[2019.03.18] 12:11:19.906 [107.193.137.10][62342846] RETR failed to FeedMessage for message 3539; sending generic missing message.
[2019.03.18] 12:19:14.644 [107.193.137.10][17528699] RETR failed to FeedMessage for message 4; sending generic missing message.
[2019.03.18] 12:31:33.450 [107.193.137.10][15707527] RETR failed to FeedMessage for message 229; sending generic missing message.
[2019.03.18] 12:36:57.343 [107.193.137.10][15341622] RETR failed to FeedMessage for message 3166; sending generic missing message.
[2019.03.18] 13:09:46.005 [107.193.137.10][33295274] RETR failed to FeedMessage for message 3233; sending generic missing message.
[2019.03.18] 13:24:09.023 [107.193.137.10][29812595] RETR failed to FeedMessage for message 3; sending generic missing message.
[2019.03.18] 13:41:42.119 [107.193.137.10][23002956] RETR failed to FeedMessage for message 3281; sending generic missing message.
[2019.03.18] 14:22:14.114 [107.193.137.10][56875067] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 14:24:34.175 [107.193.137.10][40758912] RETR failed to FeedMessage for message 19; sending generic missing message.
[2019.03.18] 14:26:20.480 [107.193.137.10][48157649] RETR failed to FeedMessage for message 25; sending generic missing message.
[2019.03.18] 14:28:48.607 [107.193.137.10][39131067] RETR failed to FeedMessage for message 2; sending generic missing message.
[2019.03.18] 14:29:16.077 [107.193.137.10][56070795] RETR failed to FeedMessage for message 1; sending generic missing message.

8 Replies

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Alessandro Pereira Replied

3/20/2019 at 5:43 AM

Anyone get these error messages in the POP log?

[2019.03.20] 08: 26: 04.742 [107.152.237.10] [51921189] O RETR falhou no FeedMessage para a mensagem 4742; enviando mensagem perdida genérica.
[2019.03.20] 08: 34: 03.534 [107.152.237.10] [45217654] O RETR falhou no FeedMessage para a mensagem 8; enviando mensagem perdida genérica.
[2019.03.20] 08: 55: 33.918 [107.152.237.10] [63503144] RETR falhou no FeedMessage para a mensagem 6737; enviando mensagem perdida genérica.
[2019.03.20] 09: 07: 13.183 [107.152.237.10] [15227758] RETR falhou no FeedMessage para a mensagem 4538; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 35.085 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5826; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 35.419 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5827; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 35.670 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5828; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 35.888 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5829; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 36.123 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5830; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 36.359 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5831; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 36.597 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5832; enviando mensagem perdida genérica.
[2019.03.20] 09: 10: 36.820 [107.152.237.10] [14552408] RETR falhou no FeedMessage para a mensagem 5833; enviando mensagem perdida genérica.

Employee Replied

3/20/2019 at 7:49 AM

Employee Post

Hi Alessandro,

I'm sorry your users are having trouble downloading messages via POP. Some questions for troubleshooting:

Are there multiple users experiencing this problem?
Do they see the "Message removed" message only within their email client? What appears in webmail?
What's the version of your SmarterMail installation that's seeing these errors?

Alessandro Pereira Replied

3/20/2019 at 8:53 AM

Hi Andrea,

Yes, we have several users with the same problem.
In the e-mail client they receive the message "Message removed" in the webmail message and removed.

This problem occurs in two versions:
16.3.6989
100.0.7016

Employee Replied

3/20/2019 at 9:16 AM

Employee Post

Alessandro,

I was unfortunately unable to replicate this issue. In Mac Mail, I created a POP account for a user on a Build 7016 installation, and both the existing messages and new messages were downloaded properly. Your installation on Build 7016 is protected by Maintenance and Support, so I'll go ahead and start a support ticket for troubleshooting this issue further.

Employee Replied

3/20/2019 at 9:35 AM

Employee Post

Alessandro,

Upon further review, I've found that this issue has already been submitted to the Support Department. The developers will be reviewing further and you'll receive an update on the ticket as soon as it is available.

Rod Strumbel Replied

4/10/2019 at 6:34 AM

This seems like a pretty big deal... any updates for the public on this ?

Alessandro Pereira Replied

4/10/2019 at 7:35 AM

We continue with the problem, losing messages when downloading via POP

[2019.04.10] 09:46:03.699 [170.0.X.10][33154219] RETR 8
[2019.04.10] 09:46:03.699 [170.0.X.10][33154219] RETR failed to FeedMessage for message 8 (UID: 384495); sending generic missing message.
[2019.04.10] 09:46:03.699 [170.0.X.10][33154219] Error: The process cannot access the file 'D:\SmarterMail\Domains\xxxxx.com\Users\xxdron\Mail\Inbox\2019_4_10.grp' because it is being used by another process.; StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
[2019.04.10] 09:46:03.699 [170.0.X.10][33154219] retr completed for message 8 (UID: 384495)
[2019.04.10] 09:46:03.778 [170.0.X.10][33154219] DELE 8

Employee Replied

4/11/2019 at 4:34 PM

Employee Post

There have been changes made in the latest public build 7040 that should address this issue.

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