How do I become the admin when no one in the office has access?
Question asked by Ana N - 2/25/2019 at 1:30 PM
Answered
I have been using SmarterMail since 2012. I am the office manager at my family's small business. There are only 3 of us in the office. I was the person who authorized smarter mail to be set up yet somehow I am not the admin and have never been able to create new users, email accounts, etc. The person who set up our website and SmarterMail no longer lives in the US. I cannot contact SmarterTools/Mail to get this situation resolved. I just need to be able to create email accounts.
Ana

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Employee Replied
Employee Post Marked As Answer
Hello Ana.  This KB Article will explain how to reset the Sys Admin username/password.
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Matt Petty Replied
Employee Post
Hello,

    Your first step would be to find who is hosting your SmarterMail. It sounds like you are a domain user. In order to change the Domain admin to yourself, you will need to find out who is managing your domain. If this doesn't ring any bells you can attempt to find it by using your MX Records. I can assist you with this if you can DM me (click on my name and send me a message) your domain name, using this we can lookup the server that is hosting your SmarterMail Domain and from there we may be able to look at our licensing system or public records for contact info.

Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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