Unicode characters not sent correctly in outbound e-mail
Problem reported by Speednet - February 19 at 5:21 PM
Resolved
I created a SmarterTrack ticket via the API, and included Unicode (UTF-8) characters in the message.  For example: 👌

The Unicode characters were received into the ticket just fine, and were correctly displayed in the active ticket as well as in the e-mail reply window.

But when the e-mail was received in Outlook, the Unicode characters were changed into two gibberish characters.

I think maybe the problem is that the e-mail is not a complete HTML document -- it's just <p> and <div> elements with no <html>, <head>, <body>, etc.  i.e., there is no place to set the <meta charset="utf-8" /> tag.

It seems simple enough to wrap some structure and meta tags around the e-mail content being sent.  (If that's what the issue is.)

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Eric McCarthy Replied
Employee Post
We have added this to our internal tracking system for further investigation.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Derek Curtis Replied
Employee Post Marked As Resolution
This issue is resolved and will be in the next release. (Scheduled for 3/7/2019)
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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