SM17 DKIM activation problem

Problem reported by David Thomas - 2/8/2019 at 2:55 AM

Resolved

Hi !
A customer have the domain name "mk-dance-studio.com".
The entry in DNS for DKIM is ok : check 8D66E38E8340CE0._domainKey.mk-dance-studio.comProblem : unable to activate the Email Signature, every time the DNS check failed.

SM 100.0.6964

David

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David Thomas Replied

2/17/2019 at 11:00 AM

Same problem with build 100.0.6985

Chris Daley Replied

2/17/2019 at 11:31 AM

DKIM issues are usually down to

1. MS DNS is being used and the dkim record hasn't been split onto multiple lines

2. SM is hitting a DNS cache, we don't have dns caching enabled within SM itself but it still uses our own resolvers which cache records.

3. DKIM was setup in SM using an older key length e.g. 768 or 1024 when the minimum required is 2048. If this is the case you need to disable and regenerate DKIM on the domain.

Try removing v=DKIM1; from the start just have p=

David Thomas Replied

2/17/2019 at 12:12 PM

Hi Chris !

1. We use google DNS as primary and OVH DNS as secondary

2. No cache activated

3. key length is 2018

I try your tips and remove the "v.DKIM1;"....

David

David Thomas Replied

2/19/2019 at 6:16 AM

Marked As Resolution

Problem solved : the key was tronkated in DNS, form entry don't accept so many characters

Thank You Chris !

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