Cannot view user passwords in ver SmarterMail 6970
Problem reported by Steven Belsha - February 5 at 1:44 PM
Not A Problem
What happened to the ability to view user passwords in version 6970.  We have come to rely on this ability for quick customer support.  How do we get it back?

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Andrea Rogers Replied
Employee Post
Hello Steven,

In the latest version of SmarterMail, an administrator's ability to view a user's password is depenedent on their account setting:

  • The primary System Administrator account should be able view user passwords by default. They have an account permission, 'Allow show passwords while impersonating', that is defaulted to on; however, they can turn that setting off, if they wish. 
  • A secondary System Adminstrator's ability to view user passwords is dependent on their account's 'Allow show passwords while impersonating' setting. 
  • Domain Administrators may also view user passwords if the domain's "Show Passwords to Domain Admins" feature is enabled.
If a system or domain administrator can view a user's password, they will be able to see the user's standard account password as well as their app passwords, if the user's account is protected with 2-Step Authentication. Passwords can be viewed by managing the domain, going to Domain Settings > Accounts and editing the user. On the Password field(s), click the icon that looks like an eyeball to display the password. 

If a system administrator account has password permission, they'll also be able to retrieve a user's password via the API. In addition, system administrators can generate an additional, temporary user password in order to troubleshoot account issues.

If one of your system administrators is not able to view user passwords, please log in with the primary admin account (or another sys admin account that has 'Manage secondary administrators' enabled) and check their setting for 'Allow show passwords while impersonating'. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Steven Belsha Replied
Thank you for your answer, but, now I have another problem.  I am unable to log-in as the primary admin account (admin) from localhost:9998 as I have been able to do in the past.  Now it tells me that domain does not exist.  I am on version 6970 (Ver 17.x).  From reading past posts this was a problem in 16.x and had been fixed.  Is the bug back?
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Andrea Rogers Replied
Employee Post
Hi Steven, 

I haven't heard of any similar reports on the latest release, and I'm unfortunately not sure what might be preventing you from logging in as the admin. However, since you have Maintenance and Support on your SmarterMail license, you have access to free technical support. I'll start a support ticket on your behalf so you can address this issue with the Support Department. 

If you run into an issue In the future, please feel free to start a support ticket from the Technical Support page of our website: https://www.smartertools.com/account#/support. Tickets are reviewed every work day and can often be addressed quicker than posts in the Community.  

Andrea Rogers
Communications Specialist
SmarterTools Inc.
877-357-6278

www.smartertools.com

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