Failed to load domain after creating e-mail account

Problem reported by Pablo Garcia - 1/16/2019 at 2:00 AM

Resolved

Hello,

When I try to create e-mail accounts which contain the string "aux." (for example aux.whatever@example.com), I receive a "failed to create" error.

Then the domain where I create these accounts stop working and I receive the message "Failed to load" related to this domain.

This event happens if I create the e-mail account through web portal or web services (API). I have installed the last version "SmarterMail Enterprise Version - 100.0.6948".

Is "aux." a reserved string?

Thanks in advance.

4 Replies

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Jade D Replied

1/16/2019 at 4:51 AM

.aux appears to be on a reserved list for Windows

http://kizu514.com/blog/forbidden-file-names-on-windows-10/

Jade https://absolutehosting.co.za

Pablo Garcia Replied

1/16/2019 at 5:10 AM

Thank you Jade. This seems to be the reason :(

Is there any workaround from Smartertools?

Matt Petty Replied

1/16/2019 at 7:36 AM

Employee Post

Nice catch, Jade D.

If your domain is in a broken state I'd remove the account from your C:\SmarterMail\Domains\<The Domain>\accounts.json file. Make sure SmarterMail isn't running while you do this.

I'll put in a task to add "aux." (and others) to our validator for email addresses. This will prevent SmarterMail from even trying to create that user.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Jade D Replied

1/16/2019 at 7:53 AM

Marked As Resolution

Pleasure guys

Try adding the aux user as an alias as this should allow a work around as no folder is being created on the server.

Jade https://absolutehosting.co.za

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