ClamAV Not Working
Question asked by John Marx - 1/8/2019 at 7:30 AM
Anyone know how to fix ClamAV not running? Have restarted services and the machine with no joy.

[2019.01.08] 13:05:12.591 [26611] Unable to run Clam virus checks: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it
[2019.01.08]    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2019.01.08]    at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
[2019.01.08]    at MailService.Spam.ClamDClient.CheckScan()

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Linda Pagillo Replied
Hi John. This looks like a firewall issue. Please be sure that port 3310 is open. I have seen this issue many times in the past and opening that port fixed it. I hope this helps. Thanks!
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
echoDreamz Replied
You shouldnt need to open any ports if ClamAV is running on
John Marx Replied
Marked As Answer
I know this cannot be a firewall issue. It's been working fine for months and no server changes have taken place other than software updates.

Additionally, SmarterTools emailed me a link for a download today for another issue and we are now starting to get the viruses increasing which means if the world was a nice place (e.g. virus free) it has turned back to the world where we all seem to hate each other of having viruses.

So, it looks like the problem has fixed itself by installing a newer version of the software.
Matt Petty Replied
Employee Post
That's good news! Just curious what version were you on before?
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
John Marx Replied
I was on the 12/20 update before. I try to update same day or a the next day of your releases.

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