Hi Team,

Previously, we were on version 13.0.6564 and the report looked as below:

As you can see, it contains a small number of articles that were all modified during the specified time period and have the names of valid users against them.

Since our upgrade to 14.1.6781 we have seen a change in the "KB Articles Modified" section of our weekly report.

Now, it looks like this:

We are currently on version 100.0.6911 of SmarterTrack Enterprise and experiencing the same issue.

We have found the following:

12:15 AM

1:33 AM

2:01 AM

2:25 AM

2:42 AM 

3:15 AM 

3:44 AM 

4:34 AM

4:56 AM 

6:50 AM 

9:54 PM

10:19 PM

10:50 PM

Based on a random check, all 10 of the randomly selected KB articles were listed as modified during every sweep. To clarify, some process is causing every KB article to be modified every day at each of the times listed above. 

In the upgrade to 14.1, there was a change in how attachments were processed in that you could no longer upload them to the KB in general and reference them, but instead have to embed them specifically to a page. Was there some sort of attachment checker included with that release that would be searching through all articles? Is there some other process that would be doing this? Is this a known issue?