CLAM AV

Problem reported by mark - 12/19/2018 at 11:39 AM

Submitted

I get this error in logfile:

[2018.12.19] 07:08:37.467 [13047] Unable to run Clam virus checks: System.Net.Sockets.SocketException (0x80004005): Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte 192.168.70.100:3310
[2018.12.19] bei System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2018.12.19] bei System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
[2018.12.19] bei MailService.Spam.ClamDClient.CheckStream()

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echoDreamz Replied

12/19/2018 at 5:57 PM

Seems like ClamAV is not running on the IP/Port you provided.

mark Replied

12/19/2018 at 11:05 PM

In SM the definations are correct. The port 3310 is open.

J. Dikkenberg Replied

12/20/2018 at 2:14 AM

Mark you could try a telnet from your mailserver to 192.168.70.100:3310

That way you can fast check if it is working. Looks to me either ClamAV is not running or a firewall issue on the other end.

Matt Petty Replied

12/20/2018 at 7:16 AM

Employee Post

Mar kdid you install with the MSI? We noticed an issue (unreleased fix atm) with problems regarding messagesniffer and clamAV when installed through the MSI. More specifically the files required to run these tools were not included with the MSI version of the application. We will have an update out end of this week which includes a fix to this, if this is your case.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

mark Replied

12/20/2018 at 7:35 AM

Yes I have installed with the MSI. I will test it with the next update. Thanks

mark Replied

12/21/2018 at 12:13 AM

I installed the new build 6928. It is the same issue. I set the IP to localhost. With localhost it works. But if I enter the IP of the server it doesn't work.

Matt Petty Replied

12/21/2018 at 7:04 AM

Employee Post

If you are trying to run it locally, go ahead and uncheck the remote server option. You shouldn't need to provide an IP.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

mark Replied

12/21/2018 at 8:09 AM

I have unchecked the remote server option and the IP of the server. This don't work. With localhost it works.

echoDreamz Replied

12/21/2018 at 10:17 AM

Because the built-in clamAV that SmarterMail ships with, it is configured to listen on localhost only. There is no reason to listen on the server's IP. Keep SM configured to 127.0.0.1 and everything is fine.

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