after upgrade webmail shows items with strike-through that are deleted - reset for all users

Problem reported by Gary King - 12/9/2018 at 7:39 AM

Resolved

Hi,

Just upgraded from earlier 16.1 to .6915.

When deleting items in Outlook (IMAP), webmail still shows the item, but it has a strike-through - i.e., the displayed item is lined out.

Items deleted from Outlook disappear from other IMAP clients like phones, etc., but webmail keeps them showing them lined out as described above.

How do I reset this for all users? I see how to do it for one user at a time.

Thanks.

7 Replies

Reply to Thread

Ron Raley Replied

12/9/2018 at 11:09 AM

We had a user report this same issue.

Employee Replied

12/10/2018 at 7:25 AM

Employee Post

Gary and Ronald, for the users that are experiencing this, can you verify that their settings are in Settings > Account > Webmail > Delete Action? If that setting is "Mark as Deleted" it will cause the behavior they are seeing in the web interface.

Gary King Replied

12/10/2018 at 7:43 AM

Robert, the setting was Move to Deleted Items Folder, not Mark As Deleted.

Reto Replied

12/10/2018 at 3:37 PM

Robert, I have the same experience. My setting is move to the deleted items folder too and I wonder if this setting is really relevant in this case. As the original poster wrote, the delete is done by outlook (for me over imap), I expect this setting only have an effect if I delete the mail in the webmail.

Should I open a ticket?