6915 - Domain failed to load

Problem reported by ram - 12/8/2018 at 10:11 PM

Resolved

I have upgraded to SmarterMail 6915 from SmarterMail 16.3.6915 and I have 2 domains with this message in admin area > Manage > Domain > Enable > "Failed to Load"

More details:

Domain failed to load

As a result, mail will not function and users will not be able to login. For assistance resolving this issue, please refer to the SmarterMail Help.

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Jade D Replied

12/9/2018 at 3:08 AM

Have you tried to reload or import the domains?

Jade https://absolutehosting.co.za

ram Replied

12/9/2018 at 5:09 AM

Marked As Resolution

I have removed the domains from \SmarterTools\SmarterMail\Service\Settings\domains.json and restart mail server.

This process has fixed my inconvenience.

Thank you!

Ryan Burglehaus Replied

2/15/2019 at 5:26 PM

I ran into this same problem after upgrading from 15.x to 16.x. I have 1 domain that is in Failed to Load status. How to I resolve this issue and get the domain back online?

Thanks!

Viraj Cabral Replied

3/20/2019 at 12:15 AM

I ran into this same problem after upgrading from 16.x to Latest I have 1 domain that is in Failed to Load status. How do I resolve this issue and get the domain back online?

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Domain failed to load

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