Unable to set 'Allow guest users' within a Team Workspace on SM 17
Problem reported by Terry Froy - December 4 at 9:19 AM
Resolved
Hi,

I am currently on a trial license so unsure with regards to support entitlement but thought I would raise the above issue here to see what the support is like ;-)

We are running Build 6911 of SM v17 (latest available) on Windows Server 2016 and have the following issue:

1. Click the 'Team Workspaces' icon in the navigation bar at the top of the SM interface.
2. Click 'New'.
3. Specify a title.
4. Specify a password (this is optional - it doesn't work either way).
5. Click 'Save'.
6. Click 'Open Workspace'.
7. Click the 'Settings' icon in the navigation bar at the top-right of the SM interface.
8. Click the 'Allow guest users' toggle from Off to On.
9. Click the now-active 'Save' button to save changes.

No error message is produced and users attempting to join the Team Workspace are still prompted for valid authentication credentials.

I hope I have provided sufficient information required for you to reproduce but if not, happy to assist further if asked.

Regards,
Terry

4 Replies

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1
Matt Petty Replied
Employee Post
Our community is open to everyone! Thanks for trying out SmarterMail.

When you set a password on a workspace and allow guest users, they will still be prompted for a password. This is so you can create a "locked" public link. That way you can have a public link that is still open to non-SmarterMail users (Guests) but is still locked down, so not everyone with a link can join.

If you wish to have guest functionality with no logins at all (not even a password), you'll wanna remove the password you set on the workspace.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Matt Petty Replied
Employee Post
Hello,I decided to run through this with the provided steps. I tried with and without a password, everything worked as expected.
With a password they must input the password before getting to the screen asking them for a guest username. Without the password they are taken directly to this page allowing them to login or join as a guest.


Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Terry Froy Replied
Hi Matt,

I have re-tested and can confirm that it works as expected with Chromium 70.0.3538.110.

So, using Chromium 70.0.3538.110, I see:

Using the Light theme, the Save button is blue (active) after you change 'Allow guest users' from Off to On and when you click it, it turns grey (inactive).

So, using Firefox 63.0.3, I see:

Using the Light theme, the Save button is blue (active) after you change 'Allow guest users' from Off to On and when you click it, it stays blue (active).

Therefore, this may be a browser-specific issue but I have not seen any other Firefox-related issues while using or administering SmarterMail in the past weeks while evaluating the product.

Hopefully, you will be able to reproduce the issue now I have provided some further detail and at least now I have a temporary workaround.

Thanks for your quick and helpful response!

Regards,
Terry
0
Terry Froy Replied
Marked As Resolution
Confirmed as fixed in Build 6919 of SM v17.

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