Tony L, that worked! After 10 years I was not able to figure it out. During that time I contacted SmarterMail several times directly and they told me basically that it was just the way it was and too bad.

Thanks so much!!

Lola

Lola, if what you're saying is so (and I have no reason to doubt you), some ST folk need to understand the product a wee bit better.

Hi Lola,

I'd like to review the communications you had regarding this issue, but I'm afraid I can't find any. From your domain, I see 2 recent tickets, 1 recent call, and 4 live chats from 2008. However, none of these communications referenced this specific problem. Did you perhaps use a different domain to contact us about this issue?

I am happy to stand corrected if there was no prior communication regarding this issue.

Andrea, Thanks for replying. There was also correspondence in 2015 and 2017 on other issues which you don't cite (I have records of this) for another matter. So there was definitely more communication than you list above between me and SmarterTools! I don't have emails of this exact issue, but I did address them (sometime between 2008-2014 perhaps)--it may have been a call.

I have sent a personal message to you too if you want me to discuss further. I'm happy that the issue was resolved by Tony L above, though!