Hi Lola,
I'd like to review the communications you had regarding this issue, but I'm afraid I can't find any. From your domain, I see 2 recent tickets, 1 recent call, and 4 live chats from 2008. However, none of these communications referenced this specific problem. Did you perhaps use a different domain to contact us about this issue?
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com