Back to Community Threads
1
Custom reports for idle times and specific domains
Question asked by Heidi Ridgway - 11/25/2018 at 9:20 AM
Unanswered
Can I create a custom report that shows any tickets that have an idle period longer than a set amount? 

Can I create a custom report that show ticket totals received with a specific subject line or from a specific domain? 
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Create Ticket Based Events to Maintain a SLASmarterTrack > Events
Installation AssistanceGeneral Topics
Efficiences for IDLE EventsSmarterTrack > Server Configuration and Management
Configure Perfmon to capture Disk IO activity and potential Disk Issues.SmarterMail > Troubleshooting
Restrict Employee Access to Specific ReportsSmarterTrack > Agent Configuration and Management