Smarter Mail 17 IDS BLOCKS reporting issue
Problem reported by Gabriele Maoret - November 20 at 12:49 AM
Submitted
It seems that the overral IDS BLOCK reporting is inaccurate:

We see in the firtst ".../interface/root#/sysadmin/manage" page that the IDS BLOCK reports (eg.) 7 blocks, then when I go investigating in "...//interface/root#/sysadmin/ids-blocks/" page the upper summary boxes reports (eg.) ALL BLOCKS 20 , SMTP 3 and WEBMAIL 17.
But in details there isn't any block reported...

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0
Gabriele Maoret Replied
now I have a WEBMAIL BLOCK, but the summary box in the first page says "IDS BLOCKS - 0"...
0
Robert Emmett Replied
Employee Post
Gabriele, when you navigate to the IDS blocks page, can you open the browser console window?  In the console please confirm that SignalR is working appropriately.  It sends the updates for the IDS counts.  If it is running correctly, you should see something like the image below.  Additionally, are there any API calls in the network tab that are failing or returning non-200 responses?

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret Replied
Actually I have IDS BLOCK box in the first page that counts "1", but in the detailed IDS BLOCKS page I see 2 WEBMAIL BLOCKS


This is what I actually see in console for IDS BLOCKS page:

Blank access token in interceptor.service
site-v-100.0.6898.30675.8d64f019ef63100.js:100 SignalR Init2, Connected: undefined
site-v-100.0.6898.30675.8d64f019ef63100.js:100 SignalR Start2
site-v-100.0.6898.30675.8d64f019ef63100.js:100 SignalR Started2
site-v-100.0.6898.30675.8d64f019ef63100.js:100 SignalR connection type: webSockets
site-v-100.0.6898.30675.8d64f019ef63100.js:5 SignalR Initted, Sending connect with auth details.
site-v-100.0.6898.30675.8d64f019ef63100.js:5 SignalR Connect success.
site-v-100.0.6898.30675.8d64f019ef63100.js:100 [SignalR Self Check] Starting... (qddz6d)
site-v-100.0.6898.30675.8d64f019ef63100.js:100 [SignalR Self Check] Sent request to server waiting response...
site-v-100.0.6898.30675.8d64f019ef63100.js:100 [SignalR Self Check] Got response from server: qddz6d
site-v-100.0.6898.30675.8d64f019ef63100.js:100 [SignalR Self Check] Got result from server. SignalR is working! Check PASSED.

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Gabriele Maoret Replied
news?
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Robert Emmett Replied
Employee Post
Gabriele, can you verify that you are running that latest version of SmarterMail 17, please?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret Replied
It's the latest: 
SmarterMail Enterprise
Version: 6898 (nov 20, 2018)



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Gabriele Maoret Replied
Updated to the latest version today, the issue is not resolved.
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Gabriele Maoret Replied
With the latest version 6913 this issue SEEMS to be resolved.

I would like to keep an eye on the system for a few more days, then I will let you know if everything is OK

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