Hi all,

this issue is happening with Internet Explorer and Microsoft Edge on Windows 10. With Microsoft Edge for Android the issue doesn't happen.

Yesterday, I updated to 16.3.6843 but there's no change. With the releases before 16.3.6841 there was no issue like this.

Kind Regards

Stefan, can you make sure that you have 16.3.6843.32768 as the download file.  There was an issue discovered yesterday with the previous version.  It should be fixed if you re-download the file.

Robert,

yes I downloaded the setup file 16.3.6843.32768 yesterday at 20:15 CEST. And as you can see in this thread, this issue began with build 16.3.6841.

Kind Regards

Today I upgraded to 16.3.6843 from 16.3.6821 by using 16.3.6843.32768 as the install file.  I am now experiencing the same error.  Though I'm experiencing it with a site with https, if that's any difference.

 

We are experiencing the same thing on v16.3.6841 (haven't updated to 16.3.6843 yet). 

We were able to resolve it by setting a Logout URL for every domain (previously they had all been unset). You can set one by going to MANAGE > [...] > DOMAIN DEFAULTS and enter a Logout URL and [SAVE]. You can then use the [PROPAGATE] button to commit that Logout URL to all domains. This fixed the problem for us.

Hello Scarab,

that's interesting. And which URL did you set?

Kind Regards

Stefan,

We just did https://ourprimarydomain.tld. If you don't have SM Enterprise version you'd do http://yourprimarydomain.tld. We did not define a specific page, just the raw domain so that SmarterMail can do it's redirect magic on it's own.

It's just really strange that it always worked without a Logout URL set before and then as of 6841 it stopped working and required one to be set or you would get the 403 - Forbidden response.

This error seems to show up intermittently.  Customers will go through a whole day and not experience it, then the next day it comes back in full force.

As stated previously, build 16.3.6843.32768 does not fix the problem.

Hi all,

The fix for this issue is coming in the next minor release for SmarterMail 16.x. Please stay tuned.