Control KB Folder Access
Idea shared by Edward Rishel - September 19, 2018 at 6:18 AM
Under Consideration
We are currently running SmarterTrack Enterprise 11.0 and I want to start using the KB features more.

Is there a way to assign roles access to folders of the KB so, for example, users/agents of "Product A" can only see the KB articles in folder "Product A" and the users/agents of "Product B" can only see the KB articles in folder "Product B"?



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At this time, there is no way to control access to specific KB folders. I have gone ahead and marked this thread as an Idea, and added the feature to our internal tracking system for further discussion.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

Thank you.

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