NaN converts to 0 in UI

Problem reported by Ben Rowland - 9/14/2018 at 7:17 AM

Resolved

I have a domain name that starts with nan. This displays as 0. This nanny.domain.com looks like 0ny.domain.com. I believe this is because NaN (not a number) is converting to 0.

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Derek Curtis Replied

9/14/2018 at 7:27 AM

Employee Post

Hi, Ben

I just tried this on test installation of 16.3.6830 and it's displaying fine in the domains list and in the domain details when you Manage the domain:

Domains List:

Manage nanny.domain.com:

Are you running any translation for the SmarterMail interface? Is this how you were setting things up? I even tried a rename of a domain and it displayed just fine..."nan" was "nan". (NaN was NaN, etc.)

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Ben Rowland Replied

9/14/2018 at 8:18 AM

Take a look at some of the reports, such as message bandwidth or incoming messages.

Derek Curtis Replied

9/14/2018 at 8:38 AM

Employee Post

Ah...I see it now, Ben. Thanks for following up. In the Manage area things look fine, but I'm seeing the same behavior in the reports area..I'll get it reported to the developers.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Employee Replied

10/17/2018 at 1:00 PM

Employee Post Marked As Resolution

Hi Ben,

This fix is coming in the next minor release for SmarterMail 16.x.

Ben Rowland Replied

10/17/2018 at 1:06 PM

Great, thank you very much!

Kheng Hai Quek Replied

8/5/2019 at 1:07 AM

I am on version 16.3.6649 , this problem of "nan" displaying as 0 still persist.
Example "finance" is shown as "fi0ce"
Kindly advise how to correct it or which version we have to upgrade?

Kyle Kerst Replied

8/5/2019 at 1:10 PM

Employee Post

Hello Kheng, I recommend you upgrade to the latest SmarterMail v16 release which can be found here:

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