Run local program
Question asked by Oren Rosen - September 4 at 3:54 AM
Answered
Hi,
 
When I am managing a ticket, Is it possible to start a local program located in a specific path (+ adding the ticket ID as an argument)?
 
Regards,
Oren

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0
Andrew Barker Replied
Employee Post Marked As Answer
No, this is not an option. Various browser security features prevent this kind of interaction.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Oren Rosen Replied
So, if you want to do some integration with another product (in this case, to start / stop / get info), how do you do it?
0
Andrew Barker Replied
Employee Post
Our APIs provide various kinds of interaction. For example, you can create a ticket, add a message, change the ticket status, and more using the Track APIs. To access the API documentation for the version of Track you are running, go to Settings in the management interface and click "API Documentation" near the bottom of the navigation tree.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Oren Rosen Replied
The intergration you  are suggesting is from external program to the ticketing system. The thing is that because the ticketing system in a service desk team is usually the main program in focus on the desktop, most actions starts there (for example: start remote control program). This is why I asked if you can do the integration from the ticketing system to an external program.
 
Regards,
Oren

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