Web Service Method not Working since version 13.1
Problem reported by Terry Mann - August 23 at 12:57 PM
Being Fixed
We just upgraded to version 14.1.6795.  It appears that the CreateTicketwithDate method no longer works.  It will always return a result code of -2 Cannot create ticket.  Please issue a fix for this as soon as you can.
 
Thanks

2 Replies

Reply to Thread
0
Tony Scholz Replied
Employee Post
Hello, 
 
I see that you have a current support ticket open on this issue. Currently we are awaiting your response so that we can further investigate this issue. Once we have the additional information we will be glad to investigate further. 
 
Thank you. 
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Terry Mann Replied
Looking into this further, it looks like the method is actually creating the tickets but it is always returning a -2 "Failed to create a ticket" message.

Reply to Thread