2
Same domain email marked as SPAM
Problem reported by Victor Monarrez - 8/14/2018 at 10:04 AM
Submitted
Hello,
 
We have smartemail 16.3.6705 with more than 150 domains.
One of our customers has a problem, has 4 email accounts in the domain, of which one account receives emails from the other accounts from the same domain in the junk mail box.
Of the 4 accounts, they can only receive correctly from 1 account.
It does not have any filter or block in the configuration.
 
Here is a log from one email sent:
[2018.08.14] 11:40:51 [30786] Delivery started for ventas@aseasanet.com.mx at 11:40:51 AM
[2018.08.14] 11:40:54 [30786] Added to SpamCheckQueue (0 queued; 2/50 processing)
[[30786] Starting Spam Checks.
[2018.08.14] 11:40:55 [30786] Skipping spam checks: User authenticated
[2018.08.14] 11:40:55 [30786] Spam Checks completed.
[2018.08.14] 11:40:55 [30786] Removed from SpamCheckQueue (2 queued or processing)
[2018.08.14] 11:40:57 [30786] Added to LocalDeliveryQueue (1 queued; 0/50 processing)
[2018.08.14] 11:40:57 [30786] Starting local delivery to contabilidad@aseasanet.com.mx
[2018.08.14] 11:40:57 [30786] Delivery for ventas@aseasanet.com.mx to contabilidad@aseasanet.com.mx has completed (Delivered) Filter: None
[2018.08.14] 11:40:57 [30786] End delivery to contabilidad@aseasanet.com.mx (MessageID: <99C2852B-0EF9-4A0D-B8E2-95BC429A4139@aseasanet.com.mx>)
[2018.08.14] 11:40:57 [30786] Removed from LocalDeliveryQueue (0 queued or processing)
[2018.08.14] 11:40:57 [30786] Delivery finished for ventas@aseasanet.com.mx at 11:40:57 AM [id:586768830786]
 
According to this log, the email was succesfully delivered, but was delivered to the junk mail box.

11 Replies

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0
Sorry, just to clarify.
4 email accounts  4 separate people sending to each other.
Or is there any automatic forwarding going on ?  Like one account is "marketing" and is auto forwarding everything to "nancy" ? or an account is an alias or anything ?
 
When you say there is no filtering,
That is :
1) No content filtering for the account in account settings.
2) No content filtering under "domain settings" in account settings
 
 
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
0
Victor Monarrez Replied
Hi Curtis,

Thera are 4 email accounts for 4 separate people sending to each other.
There is no filtering in both the account and the domain.
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Linda Pagillo Replied
Was it delivered to the junk mail box in SM or was it delivered to the junk/spam box in the mail client?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Victor Monarrez Replied
On SM was delivered to the junk mail box
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Linda Pagillo Replied
Very strange since the log says it was not filtered to the junk folder. Can you post the header of the message here?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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Victor Monarrez Replied
Return-Path: <ventas@aseasanet.com.mx>
Received: from ASEASAVENTAS (dsl-189-148-188-152-dyn.prod-infinitum.com.mx [189.148.188.152]) by mail.alvenicloud.com with SMTP;
Thu, 23 Aug 2018 14:46:21 -0500
From: "ASEASA" <ventas@aseasanet.com.mx>
To: "'ASEASA CONTABILIDAD'" <contabilidad@aseasanet.com.mx>
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAMkgIBwQJtNGph4TytaYcBLCgAAAEAAAAI5os5DhYshLj5nTq87+p7cBAAAAAA==@aseasanet.com.mx>
Subject: =?us-ascii?Q?Leido:_FACTURA_PENDIENTE_DE_PAGO_COCONA?=
Date: Thu, 23 Aug 2018 14:46:30 -0500
Message-ID: <008901d43b19$fd22e250$f768a6f0$@aseasanet.com.mx>
MIME-Version: 1.0
Content-Type: multipart/report;
report-type=disposition-notification;
boundary="----=_NextPart_000_008A_01D43AF0.144E60F0"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AQMTsVgi/Cf7uDcCr1j0bneBdLa55qJO0R6r
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)
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Linda Pagillo Replied
Thank you. I have reviewed the header. This looks like an intra-domain email. The total spam weight was zero because the sender authenticated with the server. There are one of 2 things that I see that can be causing this message to be delivered to junk...
 
1.) There may be a rule set up somewhere, however, I think that if there was, their would be a record of what rule triggered in the delivery log.
 
2.) This may be a bug in this version of SmarterMail.
 
If you are positive that there are no rules set up, I would report this as a possible bug and perhaps someone from SmarterTools can have a look at it for you.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
1
Andrea Free Replied
Employee Post
Hi Victor,

Are you still having this issue? Or did you find a resolution? Please let me know if you'd like assistance submitting a ticket to the Support Department. 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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Vaughn Reid Replied
We just had this happen. One emp to another- the email goes to the Inbox for a sec, then is moved to Junk. Not marked as spam.  The only thing we have found is the email address that is getting moved is in the receivers Trusted Email Addresses. We deleted it, but comes back when we hit refresh.  thoughts??   jim
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IKAN Replied
Is this issue resolved?  We have same issue with one user in same domain.
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Kyle Kerst Replied
Employee Post
The best way to track these types of issues down is to start by reviewing the headers of the received messages. Within the headers you'll find an antispam score associated with the message by SmarterMail. If this shows the message has a spam score above and beyond 10, this may be marked as junk mail by SmarterMail (depending on settings) or by a connected email client such as Outlook. If you need further assistance tracking this down please submit a ticket with us and we'd be happy to take a look for you. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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