Sorry, just to clarify.

4 email accounts  4 separate people sending to each other.

Or is there any automatic forwarding going on ?  Like one account is "marketing" and is auto forwarding everything to "nancy" ? or an account is an alias or anything ?

 

When you say there is no filtering,

That is :

1) No content filtering for the account in account settings.

2) No content filtering under "domain settings" in account settings

 

 

Hi Curtis,

Thera are 4 email accounts for 4 separate people sending to each other.
There is no filtering in both the account and the domain.

Was it delivered to the junk mail box in SM or was it delivered to the junk/spam box in the mail client?

On SM was delivered to the junk mail box

Very strange since the log says it was not filtered to the junk folder. Can you post the header of the message here?

Return-Path: <ventas@aseasanet.com.mx>
Received: from ASEASAVENTAS (dsl-189-148-188-152-dyn.prod-infinitum.com.mx [189.148.188.152]) by mail.alvenicloud.com with SMTP;
Thu, 23 Aug 2018 14:46:21 -0500
From: "ASEASA" <ventas@aseasanet.com.mx>
To: "'ASEASA CONTABILIDAD'" <contabilidad@aseasanet.com.mx>
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAMkgIBwQJtNGph4TytaYcBLCgAAAEAAAAI5os5DhYshLj5nTq87+p7cBAAAAAA==@aseasanet.com.mx>
Subject: =?us-ascii?Q?Leido:_FACTURA_PENDIENTE_DE_PAGO_COCONA?=
Date: Thu, 23 Aug 2018 14:46:30 -0500
Message-ID: <008901d43b19$fd22e250$f768a6f0$@aseasanet.com.mx>
MIME-Version: 1.0
Content-Type: multipart/report;
report-type=disposition-notification;
boundary="----=_NextPart_000_008A_01D43AF0.144E60F0"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AQMTsVgi/Cf7uDcCr1j0bneBdLa55qJO0R6r
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)

Thank you. I have reviewed the header. This looks like an intra-domain email. The total spam weight was zero because the sender authenticated with the server. There are one of 2 things that I see that can be causing this message to be delivered to junk...

 

1.) There may be a rule set up somewhere, however, I think that if there was, their would be a record of what rule triggered in the delivery log.

 

2.) This may be a bug in this version of SmarterMail.

 

If you are positive that there are no rules set up, I would report this as a possible bug and perhaps someone from SmarterTools can have a look at it for you.

Hi Victor,

Are you still having this issue? Or did you find a resolution? Please let me know if you'd like assistance submitting a ticket to the Support Department. 

We just had this happen. One emp to another- the email goes to the Inbox for a sec, then is moved to Junk. Not marked as spam.  The only thing we have found is the email address that is getting moved is in the receivers Trusted Email Addresses. We deleted it, but comes back when we hit refresh.  thoughts??   jim

Is this issue resolved?  We have same issue with one user in same domain.

The best way to track these types of issues down is to start by reviewing the headers of the received messages. Within the headers you'll find an antispam score associated with the message by SmarterMail. If this shows the message has a spam score above and beyond 10, this may be marked as junk mail by SmarterMail (depending on settings) or by a connected email client such as Outlook. If you need further assistance tracking this down please submit a ticket with us and we'd be happy to take a look for you.