Same domain email marked as SPAM
Problem reported by Victor Monarrez - August 14 at 10:04 AM
Submitted
Hello,
 
We have smartemail 16.3.6705 with more than 150 domains.
One of our customers has a problem, has 4 email accounts in the domain, of which one account receives emails from the other accounts from the same domain in the junk mail box.
Of the 4 accounts, they can only receive correctly from 1 account.
It does not have any filter or block in the configuration.
 
Here is a log from one email sent:
[2018.08.14] 11:40:51 [30786] Delivery started for ventas@aseasanet.com.mx at 11:40:51 AM
[2018.08.14] 11:40:54 [30786] Added to SpamCheckQueue (0 queued; 2/50 processing)
[[30786] Starting Spam Checks.
[2018.08.14] 11:40:55 [30786] Skipping spam checks: User authenticated
[2018.08.14] 11:40:55 [30786] Spam Checks completed.
[2018.08.14] 11:40:55 [30786] Removed from SpamCheckQueue (2 queued or processing)
[2018.08.14] 11:40:57 [30786] Added to LocalDeliveryQueue (1 queued; 0/50 processing)
[2018.08.14] 11:40:57 [30786] Starting local delivery to contabilidad@aseasanet.com.mx
[2018.08.14] 11:40:57 [30786] Delivery for ventas@aseasanet.com.mx to contabilidad@aseasanet.com.mx has completed (Delivered) Filter: None
[2018.08.14] 11:40:57 [30786] End delivery to contabilidad@aseasanet.com.mx (MessageID: <99C2852B-0EF9-4A0D-B8E2-95BC429A4139@aseasanet.com.mx>)
[2018.08.14] 11:40:57 [30786] Removed from LocalDeliveryQueue (0 queued or processing)
[2018.08.14] 11:40:57 [30786] Delivery finished for ventas@aseasanet.com.mx at 11:40:57 AM [id:586768830786]
 
According to this log, the email was succesfully delivered, but was delivered to the junk mail box.

8 Replies

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0
Sorry, just to clarify.
4 email accounts  4 separate people sending to each other.
Or is there any automatic forwarding going on ?  Like one account is "marketing" and is auto forwarding everything to "nancy" ? or an account is an alias or anything ?
 
When you say there is no filtering,
That is :
1) No content filtering for the account in account settings.
2) No content filtering under "domain settings" in account settings
 
 

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0
Victor Monarrez Replied
Hi Curtis,

Thera are 4 email accounts for 4 separate people sending to each other.
There is no filtering in both the account and the domain.
0
Linda Pagillo Replied
Was it delivered to the junk mail box in SM or was it delivered to the junk/spam box in the mail client?
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Victor Monarrez Replied
On SM was delivered to the junk mail box
0
Linda Pagillo Replied
Very strange since the log says it was not filtered to the junk folder. Can you post the header of the message here?
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Victor Monarrez Replied
Return-Path: <ventas@aseasanet.com.mx>
Received: from ASEASAVENTAS (dsl-189-148-188-152-dyn.prod-infinitum.com.mx [189.148.188.152]) by mail.alvenicloud.com with SMTP;
Thu, 23 Aug 2018 14:46:21 -0500
From: "ASEASA" <ventas@aseasanet.com.mx>
To: "'ASEASA CONTABILIDAD'" <contabilidad@aseasanet.com.mx>
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAMkgIBwQJtNGph4TytaYcBLCgAAAEAAAAI5os5DhYshLj5nTq87+p7cBAAAAAA==@aseasanet.com.mx>
Subject: =?us-ascii?Q?Leido:_FACTURA_PENDIENTE_DE_PAGO_COCONA?=
Date: Thu, 23 Aug 2018 14:46:30 -0500
Message-ID: <008901d43b19$fd22e250$f768a6f0$@aseasanet.com.mx>
MIME-Version: 1.0
Content-Type: multipart/report;
report-type=disposition-notification;
boundary="----=_NextPart_000_008A_01D43AF0.144E60F0"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AQMTsVgi/Cf7uDcCr1j0bneBdLa55qJO0R6r
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)
0
Linda Pagillo Replied
Thank you. I have reviewed the header. This looks like an intra-domain email. The total spam weight was zero because the sender authenticated with the server. There are one of 2 things that I see that can be causing this message to be delivered to junk...
 
1.) There may be a rule set up somewhere, however, I think that if there was, their would be a record of what rule triggered in the delivery log.
 
2.) This may be a bug in this version of SmarterMail.
 
If you are positive that there are no rules set up, I would report this as a possible bug and perhaps someone from SmarterTools can have a look at it for you.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
1
Andrea Rogers Replied
Employee Post
Hi Victor,

Are you still having this issue? Or did you find a resolution? Please let me know if you'd like assistance submitting a ticket to the Support Department. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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