No calendar in Outlook 365 and SM 16 6795

Problem reported by Neal Culiner - 8/13/2018 at 7:21 AM

Submitted

I'm using Microsoft Outlook 365 latest (build 1807) and latest SM 16 as of this writing. Outlook seems stuck on "Updating Calendar" and I don't have anything showing in the calendar for this month, if not others. Is Outlook calendar sync broke (again)?

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Andrea Free Replied

8/14/2018 at 1:41 PM

Employee Post

Hi Neal,

Which protocol are you using?

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Neal Culiner Replied

8/15/2018 at 9:00 AM

EWS

P.S. I still do not get email notifications of replies from this site.

Neal Culiner Replied

8/17/2018 at 8:20 AM

correction - EAS

I deleted my account and added it again with the latest release as of today (6802) and it still shows nothing, stuck on "updating calendar". Web mail shows the appointments.

Andrea Free Replied

8/21/2018 at 10:49 AM

Employee Post

Hi Neal,

Could I submit one of your Email Tickets to the Support Department for a review of this issue? I'm not able to replicate the problem in Outlook 365 for Windows or Mac. I'm finding that calendar appointments from 16.3.6802 appear in Outlook for both existing and new EWS/EAS accounts.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Neal Culiner Replied

8/21/2018 at 1:19 PM

I'll create a ticket. Thx

Andrea Free Replied

8/21/2018 at 1:59 PM

Employee Post

Thanks, Neal. I'm hoping Support is able to provide a quick resolution for you.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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